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Jose_Antonio_E_
Beginner
174 Views

[Solved] I can't install Intel MKL 2017 (only library without Composer) because it doesn't work the active license.

Hi everyone,

      yesterday I try it to install the package l_mkl_2017.0.098.tar.gz in my system Linux Ubuntu 16.04.1 LTS. I belong to the research community and I have two valid licenses: 1) Academic Research Performance Libraries from Intel (Linux*) [Active until: 03 Oct 2017] and 2) Community Licensing for Intel® Performance Libraries [Active until: Active: 03 Oct 2017]. Both of them are active with my eth0 and wlan0 Host ID, but neither of them working in the graphical interface screen of activate license ($sudo ./install_GUI.sh). I have problems with the SN activator and with the file license activator.

The install guide is writting for the Intel MKL integrated in the Composer package, but I think that the situation is similar in the only library package.

I try it to install also the package with the terminal ($sudo ./install.sh --silent ./silent.cfg). I configure the file cfg with the correct values and the result is similar.

The graphical interface say the next when fail the license file activation: "The license file(s) you provided is not valid for this product."

The Log file in the graphical interface say the next when fail the license activation: "

1475567320:287 : env_set_string_internal: key "operation_progress" with value "100" (length 3)
1475567320:287 : activation_check_license_file: invalid license file /home/josan/NCOM_L___3X4J-T6RG6H9N_1.lic
1475567320:287 : activation_check_license_file: finish
1475567320:287 : env_set_string_internal: key "operation_progress" with value "0" (length 1)
1475567320:287 : LIActionGeneric::run: action: activation_check_license_file_action
1475567320:287 : cond_is_true: condition is ${ACTIVATION_PASSED} != yes AND ${ACTIVATION_TYPE} = license_file, result is 1
1475567320:287 : env_set_string_internal: key "activation_error_text" with value "The license file(s) you provided is not valid for this product." (length 63)
1475567320:287 : cond_is_true: condition is ${ACTIVATION_PASSED} != yes AND ${ACTIVATION_TYPE} = license_server, result is 0
1475567320:287 : cond_is_true: condition is ${ACTIVATION_LF_ERR_TYPE} = ISSA_ERR_CANNOT_COPY_LICENSE, result is 0
1475567320:287 : cond_is_true: condition is ${ACTIVATION_LF_ERR_TYPE} = ISSA_ERR_CANNOT_CREATE_LICENSE_FOLDER, result is 0
1475567320:287 : cond_is_true: condition is ${ACTIVATION_LF_ERR_TYPE} = WRONG_FILE_EXTENSION, result is 0
1475567320:287 : cond_is_true: condition is ${ACTIVATION_PASSED} = yes, result is 0
1475567320:287 : LIActionGeneric::run: transition 1(activation_advanced_error_action), status 0
1475567320:287 : LIAction::setNextTransition: -1 (activation_check_license_file_action)
1475567320:287 : env_set_string_internal: key "PSET_THREAD_RUNNING" with value "" (length 0)
1475567320:287 : LIStep::proceed: started with activation_advanced_error_action
1475567320:287 : dump_debug_info: gui_inst, activation, upfront_prerequisites_module, activation_advanced_error_action

1475567320:287 : LIStep::runAction: started with activation_advanced_error_action:message:-1   "

 

I try it all I can to think. What can it be the issue?

Thanks in advance.

 

 

 

 

 

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4 Replies
Victor_C_Intel
Employee
174 Views

Hi Jose Antonio,

I see you located intel.pset log. I'll also need corresponding intel.issa log. Please archive and upload them. Or, if it's easier, just archive and upload /tmp/intel*

Jose_Antonio_E_
Beginner
174 Views

Hi Victor,

Thanks for your help. I had install some products of Intel, I uninstall all and remove all licenses for discard another source of problems (I deleted all /opt/intel folder and the files in /tmp)

I activate my license with my eth0 HwAddr and I execute the install_GUI with the eth0 interface.

I attached the result of the command chklic in the l_mkl package with my license.

Victor_C_Intel
Employee
174 Views

Jose Antonio,

1. Try starting the installer from the path that doesn't contain spaces (currently "Intel MKL 2017" contains spaces).

2. In the installer, specify license file with path that doesn't contain spaces.

3. If the above doesn't help, then execute the following command and upload ./chklic_log here:

export INTEL_LMD_DEBUG=./chklic_log; export LD_LIBRARY_PATH="/media/Transmision/Intel MKL 2017/l_mkl_2017.0.098/pset/32e/../tools/32e"; "/media/Transmision/Intel MKL 2017/l_mkl_2017.0.098/pset/32e/../tools/32e/chklic" -a -f"MKernL" -f"MKern" -c"/media/Transmision/Intel MKL 2017/NCOM_L___3X4J-T6RG6H9N_1.lic" -p"i86_r" -p"i86_re" -p"it64_lr" -p"it64_re" -p"amd64_re"

Jose_Antonio_E_
Beginner
174 Views

Hi Victor,

     This is unbelievable! I don't thought in this thing.  I eliminate the spaces and the program is working :S

Thanks a lot!

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