Windows 11 SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (0x0000007E) crashes caused by Intel Iris Xe G

[waniowais]

Operating System

• OS: Windows 11

• Version: 23H2 / 24H2 / etc.

• Build: if known

• All updates installed: Yes (issue started after recent updates)

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Problem Summary

My laptop experiences repeated blue-screen crashes and forced restarts with the error:

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (0x0000007E)

The crashes occur during normal UI usage such as:

• Web browsing

• FlutterFlow usage

• Downloads

• Light productivity work

The system then automatically reboots and logs Kernel-Power (Event ID 41) in Event Viewer.

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Key Observations (Very Important)

• Crashes do NOT occur during gaming (games use NVIDIA RTX GPU)

• Crashes DO occur during browser/UI tasks (uses Intel Iris Xe)

• Disabling Intel Iris Xe Graphics in Device Manager:

  • Completely stops the crashes

  • System becomes stable

• Safe Mode works reliably

• NVIDIA RTX GPU works without issues

This strongly indicates a driver-level failure in Intel Iris Xe Graphics on Windows 11, especially in a dual-GPU (Intel + NVIDIA) configuration.

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Error Details

• Blue Screen error:
  SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (0x0000007E)

• Event Viewer logs include:

  • BugCheck events

  • LiveKernelEvent

  • Kernel-Power (41)

• Fault pattern: Intel GPU active → crash

• Workaround: Disable Intel Iris Xe → stable system

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Steps Already Tried

• Updated Intel graphics driver (latest version)

• Updated NVIDIA driver (latest Game Ready driver)

• Attempted uninstalling recent Windows quality updates (failed)

• Checked System Restore (no usable restore point)

• Ran system in Safe Mode

• Confirmed crashes stop when Intel GPU is disabled

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Expected Behavior

Windows should remain stable with Intel Iris Xe enabled during normal usage.

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Actual Behavior

System crashes with SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (0x7E) when Intel Iris Xe is active.

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Impact

• Repeated system crashes

• Forced shutdowns

• Loss of productivity

• Intel GPU currently unusable on Windows 11

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Request

Please investigate and fix the Intel Iris Xe driver compatibility issue on Windows 11, particularly on systems with NVIDIA RTX discrete GPUs.

Device Information

• Laptop model: Your laptop model here

• Manufacturer: HP / Dell / Lenovo / Acer / ASUS / etc.

• Processor (CPU): Intel CPU model

• Integrated GPU: Intel Iris Xe Graphics

• Discrete GPU: NVIDIA GeForce RTX 2050

• RAM: e.g. 16 GB

• Storage: SSD / NVMe size>

• BIOS version: optional if known

• Power mode: Plugged in / normal usage