Intel® oneAPI Math Kernel Library
Ask questions and share information with other developers who use Intel® Math Kernel Library.
7221 Discussions

can't install, FLEXlm error

liangmz
Beginner
‎11-19-2008 02:03 PM
876 Views

I copied the install CD to disk and run the install. Got this error after I input the serial:

A valid FLEXlm license is required to install this product, but none were found in
/home/tools/intel_mkl_linux_10.0/instman
/home/tools/intel_mkl_linux_10.0
/opt/intel/licenses

Where is a valid FLEXlm license for this product?

--

any ideas?

OS: Linux bog 2.6.18-8.el5 64bit Red Hat Enterprise Linux Server release 5

attached is the installation log file



thx

mike

Wed 11 21:23:11 shell.c:29 runShellCmd():Interpreter: 'sh'
Wed 11 21:23:11 shell.c:35 runShellCmd():Command to execute: 'which rpm &>/dev/null'
Wed 11 21:23:11 shell.c:119 runShellCmd():waitpid() status for the executed command: 0
Wed 11 21:23:11 shell.c:29 runShellCmd():Interpreter: 'sh'
Wed 11 21:23:11 shell.c:35 runShellCmd():Command to execute: ' INSTALLEDRPM=''; INSTALLEDRPM=$(rpm -qa 2>/dev/null | grep intel-mkl); rc=$?; if [ "x$(echo $INSTALLEDRPM | grep intel)" != "x" ] && [ "$rc" == "0" ] ; then echo "The following versions of Intel Math Kernel Library and related products are installed."; rpm -q $INSTALLEDRPM --qf " - %{summary}\n"; fi'
Wed 11 21:23:11 shell.c:119 runShellCmd():waitpid() status for the executed command: 0
Wed 11 21:23:12 shell.c:29 runShellCmd():Interpreter: 'sh'
Wed 11 21:23:12 shell.c:35 runShellCmd():Command to execute: 'uname -m 2>/dev/null'
Wed 11 21:23:12 shell.c:76 runShellCmd():Capturing STDOUT
Wed 11 21:23:12 shell.c:89 runShellCmd():GOT 7 bytes from STDOUT
Wed 11 21:23:12 shell.c:119 runShellCmd():waitpid() status for the executed command: 0
Wed 11 21:23:12 install.c:347 main():extract_to("zchklic86_64","/tmp/install_temp.5f79b93b187f575160d7c2e7fc0ff28e",(char **)0xdb477c18,"x32",0,643024)
Wed 11 21:23:12 extract.c:165 direct_extract_to():Seeking to RPMSIZE[8]=216948521
Wed 11 21:23:12 check_license.c:126 get_full_path():getting full path for /tmp/install_temp.5f79b93b187f575160d7c2e7fc0ff28e
Wed 11 21:23:12 check_license.c:138 get_full_path():full path for /tmp/install_temp.5f79b93b187f575160d7c2e7fc0ff28e is /tmp/install_temp.5f79b93b187f575160d7c2e7fc0ff28e
Wed 11 21:23:12 check_license.c:534 check_license_directory():Looking for valid FLEXlm licenses under the directory /home/tools/intel_mkl_linux_10.0/instman
Wed 11 21:23:12 check_license.c:566 check_license_directory():Didn't found valid FLEXlm license in the directory /home/tools/intel_mkl_linux_10.0/instman
Wed 11 21:23:12 check_license.c:126 get_full_path():getting full path for /home/tools/intel_mkl_linux_10.0/instman/..
Wed 11 21:23:12 check_license.c:138 get_full_path():full path for /home/tools/intel_mkl_linux_10.0/instman/.. is /home/tools/intel_mkl_linux_10.0
Wed 11 21:23:12 check_license.c:534 check_license_directory():Looking for valid FLEXlm licenses under the directory /home/tools/intel_mkl_linux_10.0
Wed 11 21:23:12 check_license.c:566 check_license_directory():Didn't found valid FLEXlm license in the directory /home/tools/intel_mkl_linux_10.0
Wed 11 21:23:12 check_license.c:676 check_license():Looking for valid licenses into the INTEL_LICENSE_FILE=(null)
Wed 11 21:23:12 check_license.c:534 check_license_directory():Looking for valid FLEXlm licenses under the directory /opt/intel/licenses
Wed 11 21:23:12 shell.c:29 runShellCmd():Interpreter: 'sh'
Wed 11 21:23:12 shell.c:35 runShellCmd():Command to execute: 'uname -m 2>/dev/null'
Wed 11 21:23:12 shell.c:76 runShellCmd():Capturing STDOUT
Wed 11 21:23:12 shell.c:89 runShellCmd():GOT 7 bytes from STDOUT
Wed 11 21:23:12 shell.c:119 runShellCmd():waitpid() status for the executed command: 0
Wed 11 21:23:12 check_license.c:98 determineFLEXLM_platform():Trying to determine FLEXlm platform for machine name x86_64
Wed 11 21:23:12 check_license.c:448 check_license_file():Checking file /opt/intel/licenses/l_mkl_XZ98TXGF.lic for valid FLEXlm license
Wed 11 21:23:12 check_license.c:449 check_license_file():runpath /tmp/install_temp.5f79b93b187f575160d7c2e7fc0ff28e
Wed 11 21:23:12 check_license.c:450 check_license_file():-a -q
Wed 11 21:23:12 check_license.c:451 check_license_file():chklic_f_opt -fMKernL -fMKern -fCLMKernL -fCLMKern
Wed 11 21:23:12 check_license.c:452 check_license_file():chklic_c_opt -c"/opt/intel/licenses/l_mkl_XZ98TXGF.lic"
Wed 11 21:23:12 check_license.c:453 check_license_file():chklic_p_opt -pi86_r -pi86_re -pit64_lr -pit64_re
Wed 11 21:23:12 check_license.c:282 call_flexlm_chklic():Call a /tmp/install_temp.5f79b93b187f575160d7c2e7fc0ff28e/zchklic86_64 -a -fMKernL -fMKern -fCLMKernL -fCLMKern -c"/opt/intel/licenses/l_mkl_XZ98TXGF.lic" -pi86_r -pi86_re -pit64_lr -pit64_re &>/dev/null command.
Wed 11 21:23:12 shell.c:29 runShellCmd():Interpreter: 'sh'
Wed 11 21:23:12 shell.c:35 runShellCmd():Command to execute: '/tmp/install_temp.5f79b93b187f575160d7c2e7fc0ff28e/zchklic86_64 -a -fMKernL -fMKern -fCLMKernL -fCLMKern -c"/opt/intel/licenses/l_mkl_XZ98TXGF.lic" -pi86_r -pi86_re -pit64_lr -pit64_re &>/dev/null'
Wed 11 21:23:12 shell.c:119 runShellCmd():waitpid() status for the executed command: 512
Wed 11 21:23:12 check_license.c:288 call_flexlm_chklic():Chklic value 2
Wed 11 21:23:12 check_license.c:455 check_license_file():Chklic ret value is 2
Wed 11 21:23:12 check_license.c:167 chklic_evaluate():Expired FLEXlm license was found in /opt/intel/licenses/l_mkl_XZ98TXGF.lic
Wed 11 21:23:12 check_license.c:457 check_license_file():Chklic auth value is 0
Wed 11 21:23:12 check_license.c:566 check_license_directory():Didn't found valid FLEXlm license in the directory /opt/intel/licenses
Wed 11 21:23:12 check_license.c:757 check_license():Asking user to specifiy the directory to look for valid FLEXlm license
Wed 11 21:23:12 silent_install_support.c:116 getQuestionIndex():index for the question 'FLEXLM_LICENSE_LOCATION' is 1
Wed 11 21:23:12 silent_install_support.c:23 setDefaultAnswer():last default answer is set to ''
Wed 11 21:23:12 silent_install_support.c:47 getUserAnswer():getting user answer on the question with id=FLEXLM_LICENSE_LOCATION
Wed 11 21:23:21 check_license.c:199 get_user_location():User has entered the location for FLEXlm license: /opt/intel/licenses
Wed 11 21:23:21 check_license.c:126 get_full_path():getting full path for /opt/intel/licenses
Wed 11 21:23:21 check_license.c:138 get_full_path():full path for /opt/intel/licenses is /opt/intel/licenses
Wed 11 21:23:21 check_license.c:760 check_license():Looking for valid FLEXlm license into the user-specified directory /opt/intel/licenses
Wed 11 21:23:21 check_license.c:534 check_license_directory():Looking for valid FLEXlm licenses under the directory /opt/intel/licenses
Wed 11 21:23:21 shell.c:29 runShellCmd():Interpreter: 'sh'
Wed 11 21:23:21 shell.c:35 runShellCmd():Command to execute: 'uname -m 2>/dev/null'
Wed 11 21:23:21 shell.c:76 runShellCmd():Capturing STDOUT
Wed 11 21:23:21 shell.c:89 runShellCmd():GOT 7 bytes from STDOUT
Wed 11 21:23:21 shell.c:119 runShellCmd():waitpid() status for the executed command: 0
Wed 11 21:23:21 check_license.c:98 determineFLEXLM_platform():Trying to determine FLEXlm platform for machine name x86_64
Wed 11 21:23:21 check_license.c:448 check_license_file():Checking file /opt/intel/licenses/l_mkl_XZ98TXGF.lic for valid FLEXlm license
Wed 11 21:23:21 check_license.c:449 check_license_file():runpath /tmp/install_temp.5f79b93b187f575160d7c2e7fc0ff28e
Wed 11 21:23:21 check_license.c:450 check_license_file():-a -q
Wed 11 21:23:21 check_license.c:451 check_license_file():chklic_f_opt -fMKernL -fMKern -fCLMKernL -fCLMKern
Wed 11 21:23:21 check_license.c:452 check_license_file():chklic_c_opt -c"/opt/intel/licenses/l_mkl_XZ98TXGF.lic"
Wed 11 21:23:21 check_license.c:453 check_license_file():chklic_p_opt -pi86_r -pi86_re -pit64_lr -pit64_re
Wed 11 21:23:21 check_license.c:282 call_flexlm_chklic():Call a /tmp/install_temp.5f79b93b187f575160d7c2e7fc0ff28e/zchklic86_64 -a -fMKernL -fMKern -fCLMKernL -fCLMKern -c"/opt/intel/licenses/l_mkl_XZ98TXGF.lic" -pi86_r -pi86_re -pit64_lr -pit64_re &>/dev/null command.
Wed 11 21:23:21 shell.c:29 runShellCmd():Interpreter: 'sh'
Wed 11 21:23:21 shell.c:35 runShellCmd():Command to execute: '/tmp/install_temp.5f79b93b187f575160d7c2e7fc0ff28e/zchklic86_64 -a -fMKernL -fMKern -fCLMKernL -fCLMKern -c"/opt/intel/licenses/l_mkl_XZ98TXGF.lic" -pi86_r -pi86_re -pit64_lr -pit64_re &>/dev/null'
Wed 11 21:23:21 shell.c:119 runShellCmd():waitpid() status for the executed command: 512
Wed 11 21:23:21 check_license.c:288 call_flexlm_chklic():Chklic value 2
Wed 11 21:23:21 check_license.c:455 check_license_file():Chklic ret value is 2
Wed 11 21:23:21 check_license.c:167 chklic_evaluate():Expired FLEXlm license was found in /opt/intel/licenses/l_mkl_XZ98TXGF.lic
Wed 11 21:23:21 check_license.c:457 check_license_file():Chklic auth value is 0
Wed 11 21:23:21 check_license.c:566 check_license_directory():Didn't found valid FLEXlm license in the directory /opt/intel/licenses
Wed 11 21:23:21 check_license.c:757 check_license():Asking user to specifiy the directory to look for valid FLEXlm license
Wed 11 21:23:21 silent_install_support.c:116 getQuestionIndex():index for the question 'FLEXLM_LICENSE_LOCATION' is 1
Wed 11 21:23:21 silent_install_support.c:23 setDefaultAnswer():last default answer is set to ''
Wed 11 21:23:21 silent_install_support.c:47 getUserAnswer():getting user answer on the question with id=FLEXLM_LICENSE_LOCATION
Wed 11 21:23:44 check_license.c:199 get_user_location():User has entered the location for FLEXlm license: /opt/intel/licenses/l_mkl_XZ98TXGF.lic
Wed 11 21:23:44 check_license.c:126 get_full_path():getting full path for /opt/intel/licenses/l_mkl_XZ98TXGF.lic
Wed 11 21:23:44 check_license.c:138 get_full_path():full path for /opt/intel/licenses/l_mkl_XZ98TXGF.lic is /opt/intel/licenses/l_mkl_XZ98TXGF.lic
Wed 11 21:23:44 check_license.c:760 check_license():Looking for valid FLEXlm license into the user-specified directory /opt/intel/licenses/l_mkl_XZ98TXGF.lic
Wed 11 21:23:44 shell.c:29 runShellCmd():Interpreter: 'sh'
Wed 11 21:23:44 shell.c:35 runShellCmd():Command to execute: 'uname -m 2>/dev/null'
Wed 11 21:23:44 shell.c:76 runShellCmd():Capturing STDOUT
Wed 11 21:23:44 shell.c:89 runShellCmd():GOT 7 bytes from STDOUT
Wed 11 21:23:44 shell.c:119 runShellCmd():waitpid() status for the executed command: 0
Wed 11 21:23:44 check_license.c:98 determineFLEXLM_platform():Trying to determine FLEXlm platform for machine name x86_64
Wed 11 21:23:44 check_license.c:448 check_license_file():Checking file /opt/intel/licenses/l_mkl_XZ98TXGF.lic for valid FLEXlm license
Wed 11 21:23:44 check_license.c:449 check_license_file():runpath /tmp/install_temp.5f79b93b187f575160d7c2e7fc0ff28e
Wed 11 21:23:44 check_license.c:450 check_license_file():-a -q
Wed 11 21:23:44 check_license.c:451 check_license_file():chklic_f_opt -fMKernL -fMKern -fCLMKernL -fCLMKern
Wed 11 21:23:44 check_license.c:452 check_license_file():chklic_c_opt -c"/opt/intel/licenses/l_mkl_XZ98TXGF.lic"
Wed 11 21:23:44 check_license.c:453 check_license_file():chklic_p_opt -pi86_r -pi86_re -pit64_lr -pit64_re
Wed 11 21:23:44 check_license.c:282 call_flexlm_chklic():Call a /tmp/install_temp.5f79b93b187f575160d7c2e7fc0ff28e/zchklic86_64 -a -fMKernL -fMKern -fCLMKernL -fCLMKern -c"/opt/intel/licenses/l_mkl_XZ98TXGF.lic" -pi86_r -pi86_re -pit64_lr -pit64_re &>/dev/null command.
Wed 11 21:23:44 shell.c:29 runShellCmd():Interpreter: 'sh'
Wed 11 21:23:44 shell.c:35 runShellCmd():Command to execute: '/tmp/install_temp.5f79b93b187f575160d7c2e7fc0ff28e/zchklic86_64 -a -fMKernL -fMKern -fCLMKernL -fCLMKern -c"/opt/intel/licenses/l_mkl_XZ98TXGF.lic" -pi86_r -pi86_re -pit64_lr -pit64_re &>/dev/null'
Wed 11 21:23:44 shell.c:119 runShellCmd():waitpid() status for the executed command: 512
Wed 11 21:23:44 check_license.c:288 call_flexlm_chklic():Chklic value 2
Wed 11 21:23:44 check_license.c:455 check_license_file():Chklic ret value is 2
Wed 11 21:23:44 check_license.c:167 chklic_evaluate():Expired FLEXlm license was found in /opt/intel/licenses/l_mkl_XZ98TXGF.lic
Wed 11 21:23:44 check_license.c:457 check_license_file():Chklic auth value is 0
Wed 11 21:23:44 check_license.c:757 check_license():Asking user to specifiy the directory to look for valid FLEXlm license
Wed 11 21:23:44 silent_install_support.c:116 getQuestionIndex():index for the question 'FLEXLM_LICENSE_LOCATION' is 1
Wed 11 21:23:44 silent_install_support.c:23 setDefaultAnswer():last default answer is set to ''
Wed 11 21:23:44 silent_install_support.c:47 getUserAnswer():getting user answer on the question with id=FLEXLM_LICENSE_LOCATION
Wed 11 21:24:05 install.c:80 fatal_exit():failed to install the product

0 Kudos

Link Copied

5 Replies
IDZ_A_Intel
Employee
‎11-21-2008 02:04 AM
876 Views
You need valid license key to install Intel MKL. Based on attached log, insteller has detected the expired license key on your machine (check_license.c:167 chklic_evaluate():Expired FLEXlm license was found in /opt/intel/licenses/l_mkl_XZ98TXGF.lic).
Could youtry to enterserial numberfrom CD during install? If it still will be unsuccessful, please attach the step-by-step procedure, we'll think about the possible workaround.
Thank you,
- Nikolay
0 Kudos
Copy link
IDZ_A_Intel
Employee
‎11-21-2008 02:10 AM
876 Views
You need valid license key to install Intel MKL. Based on attached log, insteller has detected the expired license key on your machine (check_license.c:167 chklic_evaluate():Expired FLEXlm license was found in /opt/intel/licenses/l_mkl_XZ98TXGF.lic).
Could youtry to enterserial numberfrom CD during install? If it still will be unsuccessful, please attach the step-by-step procedure, we'll think about the possible workaround.
Thank you,
- Nikolay

I'm sorry, I didn't catch your message properly. You have entered the serial number.

Could youbackup directory/opt/intel/licenses and then remove it? Will issue still be reproduced? And what version of MKL are you trying to install?

Thank you, - Nikolay

0 Kudos
Copy link
liangmz
Beginner
‎11-21-2008 11:40 AM
876 Views

I'm sorry, I didn't catch your message properly. You have entered the serial number.

Could youbackup directory/opt/intel/licenses and then remove it? Will issue still be reproduced? And what version of MKL are you trying to install?

Thank you, - Nikolay

Hi,

we brought 3 copies of the Linux Intel MKL 10.0 . I tried all 3 serials that were inside the CD case and all of them gave the same error. Is there a secure way to verify those serials are valid?

thx

mike

0 Kudos
Copy link
IDZ_A_Intel
Employee
‎11-24-2008 07:48 AM
876 Views
Hello Mike,
I'll check serial numbers setwith latest packages and return to you with result in 1-2 days.
Then we can think about the workaround.
Or you can submit the issue against MKL to Premier support ( https://premier.intel.com/ ) to validate serial numbers.
Thank you,
- Nikolay
0 Kudos
Copy link
IDZ_A_Intel
Employee
‎12-11-2008 05:14 AM
876 Views


Hello Mike,

I verified serial numbers with MKL package, it works fine on my side. Did you contact MKL support?

Thank you,

- Nikolay

0 Kudos
Copy link
Reply

Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.