CIRA Not Connected

[KalinOne]

Good afternoon, I would ask for clarification and possible assistance in order to establish a connection via CIRA.
I have EMA installed on Windows Server 2022
I do not have internet access, I am trying to do everything locally.
Each device has a statically assigned IP address. (192.168.1.10 - 193.168.1.20)
The devices are connected to a switch to provide connectivity.

I also tried to do the correct AMT configuration in the BIOS.

[Suneesh]

Hello KalinOne,

Good day.

Please note that both the server and the endpoints must have network access; otherwise, CIRA will not be able to connect. Intel® EMA also requires a public FQDN (e.g., .com, .net, or any valid domain as outlined in the following reference:

Intel® AMT SDK Implementation and Reference Guide

In real environments, EMA FQDN needs to be validated by a public domain certificate.

For provisioning in Admin Control Mode (ACM), a valid Intel AMT PKI provisioning certificate from a public certificate authority is required. This enables Intel® EMA to perform remote actions without user consent. If provisioning is done in Client Control Mode (CCM) without a PKI certificate, user consent will be required at the endpoint for certain remote management operations.

Additionally, to assist you further, could you please confirm:

• Which provisioning method is being used — ACM or CCM?

• Does the EMA console display the endpoint? If yes, please share a screenshot.

• Kindly provide the ECT logs from the affected endpoint.

  Intel® EMA Configuration Tool (ECT) Logs:

  1. Download the tool from the following link: Intel® Endpoint Management Assistant Configuration Tool (Intel® EMA Configuration Tool)
  2. Installation:
     • Download and unzip the tool.
     • Double-click the .msi file and follow the installation prompts.
  3. Run the Tool:
     a. Open a command prompt as an administrator (or use Windows PowerShell*).
     b. Navigate to the installation folder (default: C:\Program Files (x86)\Intel\EMAConfigTool).
     c. Run the following command:
     EMAConfigTool.exe --verbose

Looking forward to your response.

Regards,

Suneesh S
Intel Customer Support
intel.com/vPro