CIRA not connected on AMT 16

[rduarte]

Hi,

Keep getting "CIRA Not Connected" from my Intel AMT v16 hosts.

I can see them communicating with the EMA server on port 8080 but they still show as not connected.

The "Agent" does connect. This just seems to affect the AMT functionality.

I also have some AMT v12 hosts and they do always connect to the same EMA server without issues. This seems to only affect v16.

Any idea what can be the issue here?

Thanks

[pujeeth]

Hello rduarte,

Greetings!!

Thank you for reaching out regarding the "CIRA Not Connected" issue affecting your Intel AMT v16 hosts.

To assist you further could you please provide the following information:

1) Kindly share us the ECT logs:

Intel® EMA Configuration Tool (ECT) Logs:

Download the tool from the following link: Intel® EMA Configuration Tool

Installation:

Download and unzip the tool.

Double-click the .msi file and follow the installation prompts.

Run the Tool:

 a. Open a command prompt as an administrator (or use Windows PowerShell*).

 b. Navigate to the installation folder (default: C:\Program Files (x86)\Intel\EMAConfigTool).

 c. Run the following command:

 EMAConfigTool.exe --verbose

2) Kindly share us the screenshot from Intel EMA general tab

Regards,

Pujeeth

Intel Customer Support Technician

[pujeeth]

Hello rduarte,

Greetings!!

This is the first follow-up regarding the issue you reported to us.

We wanted to inquire whether you had the opportunity to review the plan of action we provided.

Regards

Pujeeth

Intel Customer Support Technician

IntelvPro.com

[pujeeth]

Hello rduarte,

Greetings!!

This is the second follow-up regarding the issue you reported to us.

We wanted to inquire whether you had the opportunity to review the information we requested for.

Regards

Pujeeth

Intel Customer Support Technician

IntelvPro.com

[pujeeth]

Hello rduarte,

Greetings!!

Thank you for reaching out regarding the "CIRA Not Connected" issue affecting your Intel AMT v16 hosts.

To assist you further could you please provide the following information:

1) Kindly share us the ECT logs:

Intel® EMA Configuration Tool (ECT) Logs:

Download the tool from the following link: Intel® EMA Configuration Tool

Installation:

Download and unzip the tool.

Double-click the .msi file and follow the installation prompts.

Run the Tool:

 a. Open a command prompt as an administrator (or use Windows PowerShell*).

 b. Navigate to the installation folder (default: C:\Program Files (x86)\Intel\EMAConfigTool).

 c. Run the following command:

 EMAConfigTool.exe --verbose

2) Kindly share us the screenshot from Intel EMA general tab

Additionally, we would request you to follow the below article for CIRA not getting connected issue:

Intel® Endpoint Management Assistant (Intel® EMA) Issues Getting CIRA Connected – CIRA Not Connected

https://www.intel.com/content/www/us/en/support/articles/000092506/software/manageability-products.html

Regards

Pujeeth

Intel Customer Support Technician

IntelvPro.com