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Connect to endpoint fails

Benjovy
Beginner
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Trying to setup EMA for the first time.  I've installed certificates etc..etc.. and followed installation guide.

 

 

Getting an error when I try connect to a test endpoint.

Websocket connection could not be established. The URL used in web browser may be different from Intel® EMA server URL specified at Intel® EMA installation time.

 

I do get a similar message when I log into the console but it seems to login regardless.

The current URL used in login does not match the URL entered in Intel® EMA Settings. Cross-origin requests may get blocked. The URL in settings is https://emaserver.domain.com.au

 

Help please!

 

Cheers

Ben

 

 

 

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Victor_G_Intel
Employee
1,313 Views

Hello Benjovy,


Thank you for posting on the Intel® communities.


To continue we will need the information below:


  1. What exactly is the EMA version you are working with?
  2. Please provide the exact AMT version being used on the endpoint(s).
  3. Is the EMA server installed on a physical server or on a virtual machine?
  4. How many endpoints are you planning to have in your environment?
  5. Is the test endpoint you mentioned provisioned in CCM (client control mode) or ACM (Admin control mode)
  6. We will require a screenshot of both errors you get one while trying to log in to EMA and one while trying to connect to your test endpoint
  7. Additionally, we are going to need a picture/screenshot of the enhanced key usage and the certification path of your PKI, secure, and root certificates.
  8. The logs below will be required as well:


  • EMA logs from Server:

[System drive]\Program File(x86)\Intel\Platform Manager\EmaLogs


  • EMA log from the endpoint:

[System drive]\Program Files\Intel\EMA Agent\EMAagentlog


Regards,


Victor G.

Intel Technical Support Technician  


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Victor_G_Intel
Employee
1,243 Views

Hello Benjovy,


Were you able to check the previous post?  


Please let me know if you need further assistance.  

 

Regards,


Victor G. 

Intel Technical Support Technician  


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Victor_G_Intel
Employee
1,199 Views

Hello Benjovy,



We have not heard back from you.



If you need any additional information, please submit a new question as this thread will no longer be monitored.



Regards,



Victor G.

Intel Technical Support Technician


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