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Failed ISO upload to Intel EMA now consuming space but no ISO file listed

neilbrin
New Contributor I
3,362 Views

I attempted to complete an upload of a large Windows 10 boot ISO (approx 6.2GB). During the upload the session timed out and basically crashed the upload. However, no item was published in the Intel EMA - Storage console (see attached), but in the USBR folder there are remnants showing  and there is nothing showing in the local USBR folder (see attached), but EMA is stating that that space that would have been used by this ISO is no longer available and I only have 13.672GB available instead of the default 20GB?

Intel EMA version 1.10.1.0

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Victor_G_Intel
Employee
3,340 Views

Hello neilbrin,

 

Thank you so much for contacting Intel customer support,


To provide you with the necessary assistance, we will require the information below:


  1. How many endpoints do you have in your deployment?
  2. Are your endpoints provisioned in client control mode (CCM) or admin control mode (ACM)?
  3. What are you currently using with your endpoints TLS or CIRA?


Best regards,

 

Victor G.

Intel Technical Support Technician


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neilbrin
New Contributor I
3,329 Views

Hi Victor,

 

This happened in our Non-Production environment which only has 5 endpoints enrolled.

Endpoints are provisioned in ACM using an Entrust certificate

We are currently using CIRA connectivity.

We have no other issues in our environment at this stage as all endpoints auto enrol during our standard build process.



Regards,

Neil...

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neilbrin
New Contributor I
3,319 Views

I have checked again this morning and it appears that the issue has resolved itself, although I'm not sure if this is something that was completed internally by Intel EMA?

I also noticed that the folder that had a GUID name ie; f8732b28-c25a-b11b-3c09f2a60f5c' is no longer present, so perhaps there was some internal housekeeping that determined that this folder was no longer required and removed it which then reset the size back to defaults;

PicPickCapture-20230901-082010.jpg

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neilbrin
New Contributor I
3,319 Views

I have checked again this morning and it appears that the issue has resolved itself, although I'm not sure if this is something that was completed internally by Intel EMA?

I also noticed that the folder that had a GUID name ie; f8732b28-c25a-b11b-3c09f2a60f5c' is no longer present, so perhaps there was some internal housekeeping that determined that this folder was no longer required and removed it which then reset the size back to defaults;

 

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MIGUEL_C_Intel
Moderator
3,280 Views

Hello, neilbrin,


We are glad to know the USBR Image storage capacity issue is fixed.  


I recommend reading from sections 6.4.9 to 7.4, they provide image recommendations and the cleanup process.

In addition, review Appendix 9.3 Manageability Server. It is possible to increase the size from 20 to 50GB per Tenant from


Intel® Endpoint Management Assistant (Intel® EMA) Administration and Usage Guide https://www.intel.com/content/dam/support/us/en/documents/software/manageability-products/intel-ema-admin-and-usage-guide.pdf#page=49


If further assistance is necessary, do not hesitate to reply.


Regards,

Miguel C.

Intel Customer Support Technician


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neilbrin
New Contributor I
3,236 Views

Hi Miguel,

I attempted again to upload another ISO image that unfortunately failed again. The ISO is 5.25GB and is based on Windows 10 Pro with drivers injected for a VMware virtual workstation and HP Engage One Pro AIO hardware. The image was created using NTLite to try and reduce the size (by removing unrequired system components), but the ISO still come out to 5.5GB in size. The upload was very slow and eventually must have timed out (as I was prompted with a logon box part way through the upload -see graphic) and I'm now back to where I was last week where there is no image uploaded and the space has been removed from the overall allotment (see screen shots). I can see the attempted upload in the USBR folder (see graphic), but wondering 1) how can I get this space back and 2) how can the upload process be made more stable and if possible without timeout issues?

 

 

 

 

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MIGUEL_C_Intel
Moderator
3,202 Views

Hello, neilbrin,


USBR is sensitive to latency, please review section 9.3 Manageability Server of the Intel® Endpoint Management

Assistant (Intel® EMA) Administration and Usage Guide, March 3, 2023.  It provides suggestions on how to prevent communication failures.


9.3 Manageability Server

https://www.intel.com/content/dam/support/us/en/documents/software/manageability-products/intel-ema-admin-and-usage-guide.pdf#page=59


Regards,

Miguel C.

Intel Customer Support Technician


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neilbrin
New Contributor I
3,181 Views

Thanks Miguel,

So is USBR sensitive to latency even if we are usinbg CIRA based provisioning (as we are using)?

I have checked these settings and the only settings I've changed at this stage is the 'Maximum USBR idle time (Minutes)', which is now set to 240 minutes an dit's given me direction anow as to how EMAS cleans up incomplete/failed uploads.

However to take just over 1 hour to upload a 4.3GB image from our Data Centre in Melbourne to an AWS Region in Sydney just seems way too slow, so just I need to work out if EMA was throttling the upload speed or whether it's in our environment? I'm calculating this at around 10Mbps (1.19MB/sec) upload speed

 

Regards,

Neil...

 

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MIGUEL_C_Intel
Moderator
3,151 Views

Hello, neilbrin,


The file weight affects the upload process; EMA handles only 256 bits for transferring. Please provide me with more details about the server, I will review the case with the engineering department.


Intel EMA v1.10.1.0 

ACM

Test environment with 5 endpoints

Pending

OS version of EMA server:

Database version:

Location of EMA and database:

Current Throttling Rate, under the Manageability Server section in the Settings tab as a Global Admin


I look forward to your reply.


Regards,

Miguel C.

Intel Customer Support Technician


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MIGUEL_C_Intel
Moderator
3,034 Views

Hello, Neilbrin,


By any chance, have you been able to gather the information requested?


OS version of the EMA server

Processor model and quantity of memory RAM

Database version

Location of EMA and database

Current Throttling Rate, under the Manageability Server section in the Settings tab as a Global Admin


Regards,

Miguel C.

Intel Customer Support Technician


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neilbrin
New Contributor I
2,924 Views

Miguel,

 

Here are the Intel EMA configs;

  • OS version of EMA server: Windows Server 2019 (AWS hosted EC2 instance)
  • Database version: MS SQL Server 2019 RDS (AWS)
  • Location of EMA and database: AWS 

 

Here are the Intel EMA Manageability settings;

  • Maximum USBR Slot Count (per tenant): 5
  • Maximum USBR Idle Time (Minutes): 240 (modified from default 120)
  • USBR Redirection Manager Loop Interval (Seconds): 3
  • USBR Redirection Throttling Rate (Milliseconds): 0
  • File Upload Retention Period (Days): 1
  • File Upload Cleanup Interval (Hours): 12 (modified from default 24)
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MIGUEL_C_Intel
Moderator
2,891 Views

Hello, Neilbrin,


Thank you for sharing the server and database configuration.  Let me work with the engineering team. I will provide an answer soon. 


Regards,

Miguel C.

Intel Customer Support Technician


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MIGUEL_C_Intel
Moderator
2,856 Views

Hello, Neilbrin,


To better understand your configuration, please answer the question below:


Is there a VPN anywhere in their connection between AWS and your local endpoints?


Regards,

Miguel C.

Intel Customer Support Technician


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neilbrin
New Contributor I
2,773 Views

Miguel,

 

We have an internal network that contains a VPN to allow remote sites to connect via the Internet back to Head Office. However, I understand why the traffic is slow from Intel EMA to the endpoints, as the network connection is not over the standard 1GB NIC and instead over the Intel AMT connection, which I believe is measured in kbps, so I'm OK with the ISO load time to the endpoint. I also understand that a 5GB file being uploaded to the Intel EMA USBR repo takes over 1 hour, as this also falls in line with other network throughput that we are seeing on other systems, so I'm OK to close this issue off.

 

Regards,

Neil B

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MIGUEL_C_Intel
Moderator
2,769 Views

Hello, Neil,


Thank you for your comprehension and feedback.  Intel® AMT resource consumption is very low; however, this advantage lowers down the transmission speed.


I am sending a resource consumption example performed by Intel.


10.4 Resource Consumption

https://www.intel.com/content/dam/support/us/en/documents/software/manageability-products/intel-ema-admin-and-usage-guide.pdf#page=68 


Do not hesitate to reply or create a new case if further assistance is necessary.


Regards,

Miguel C.

Intel Customer Support Technician


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