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kayas
Novice
468 Views

Getting errors during Vpro configuration

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I'm trying to test AMT on our corporate machines but i couldn't proceed although i've tested on two different hardware.

 

First of those is HP Z1 G2 with Windows 10 1909 x64. When I open Intel AMT Configuration Utility and proceed by clicking "Configure/Unconfigure This System" I get "Call to function failed with return code"

 

And the second is Dell XPS 15 with Windows 10 1909 64. This one I can proceed to the next screen. When I select configure via Windows, I get "This configuration option is not available because the system does not support host-based configuration"

 

These 2 errors may have different underlying issues but I'm stuck.

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1 Solution
kayas
Novice
308 Views

And, HP Z1 requires latest Intel management engine software.

 

All sorted now. Lessons learned:

  1. Check if the CPU is supported
  2. Check if you have latest version of Intel Management Engine Software is installed.

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3 Replies
kayas
Novice
308 Views

It seems Dell XPS doesn't come with vpro supported CPU, so this explains the issue with Dell XPS 15.

kayas
Novice
309 Views

And, HP Z1 requires latest Intel management engine software.

 

All sorted now. Lessons learned:

  1. Check if the CPU is supported
  2. Check if you have latest version of Intel Management Engine Software is installed.

View solution in original post

Jimmy_Wai_Intel
Employee
308 Views

If you are sitting in front of a PC, the best to find out if it is a vPro PC is to look for the vPro sticker on the PC.

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