I225-LM/I226-LM vpro issue

[pzhang13]

用I5-1345U + I225-LM(I226-LM)实现的VPRO功能，实测远程桌面（remote desktop）卡顿（见附件视频）。

配置1：I5-1345U + I225-LM，网卡FW只有用1.89版本（Doc ID 615202），VPRO才有功能，但远程桌面画面卡顿延时；

配置2：I5-1345U + I226-LM，网卡FW只有用2.17版本（Doc ID 686540），VPRO才有功能，但远程桌面画面卡顿延时。

[vij1]

Hello Phil,

Greetings!

Could you please confirm the console (EMA, mesh central) you use to manage the endpoints?

We also request you to share the Intel® EMA Configuration Tool (ECT) logs from both machines.

Steps to Generate ECT Logs: 

Download the Intel® EMA Configuration Tool (ECT):

Download ECT: https://www.intel.com/content/www/us/en/download/19805/30485/intel-endpoint-management-assistant-configuration-tool-intel-ema-configuration-tool.html

1.Installation:

• Download and unzip the tool.
• Double-click the .msi file and follow the prompts to install it.

2.Run the Tool:

• Open a Command Prompt as Administrator (or Windows PowerShell*).
• Navigate to the installation folder (default path: C:\Program Files (x86)\Intel\EMAConfigTool).
• Run the following command:

EMAConfigTool.exe --verbose 

Regards,

Vijay N

Intel Customer Support Technician.

[vij1]

Hello pzhang13,

Greetings for the day!

We are following up to check if you were able to find the information we requested. Kindly confirm at your earliest convenience, so that we can continue assisting you in resolving this matter.

We appreciate your understanding!

Regards,

Vijay N

Intel Customer Support.

[vij1]

Hello pzhang13,

Greetings for the day!

Please note that Intel® vPro™ is only supported on Intel processors, motherboards, and embedded network cards (both wired and wireless).

If further assistance is necessary, do not hesitate to reply.

Best regards,

Vijay N

Intel Customer Support.