Intel Active Management Technology Status: Disabled

[idata]

Hi,

I am new to AMT vPro technology and just now testing it out on a new Dell 755 workstation. Initially, I attempted to provision the workstation in Enterprise mode, but was not having any luck with that. As a test, I switched to SMB mode and found that I can't access the web interface. I have been on the phone with Landesk support as well as Dell tech support to no avail.

After enabling vpro in the MEBx BIOS extension, I get the following status messages:

MT version 3.0.5.1125

Intel AMT enabled Intel AMT not configured Inventory Update Field Replaceable Unit List: Table Mismatch - Updating Intel AMT (Complete) Setting New Table Fingerprint (Complete) Media List Table Mismatch - Updating Intel AMT (Complete) Setting New Table Fingerprint (Complete) SMBIOS Table Table Mismatch - Updating Intel AMT (Complete) Setting New Table Fingerprint (Complete) ASF Table Table Mismatch - Updating Intel AMT (Complete) Setting New Table Fingerprint (Complete)

Also, after logging into Windows XP, I get the following popup:

"Intel Active Management Technology status: Disabled"

Also, I get the following error in the event log:

Source: Intel AMT

Category: UNS Description: UNS Failed to subscribe to the local Intel AMT.

Following is a list of the troubleshooting steps I have tried so far:

• Flashed the BIOS to version A08

• Upgraded the MEBx from 3.0.2.0004 to 3.0.5.1125

• Installed/reinstalled the Intel ME Interface (HECI) drivers

• Installed/reinstalled the Intel AMT SOL/ LMS drivers

• Reinstalled the NIC driver software

• Unprovisioned/reprovisioned the workstation several times.

• Reset the CMOS with jumper and by physically removing the battery.

• Confirmed the AMT configuration settings with both Dell and Landesk tech support.

As you can see, I have invested a significant amount of time in troubleshooting on my own and with tech support. Any suggestions you have would be greatly appreciated.

[idata]

I ran the test on the 2nd workstation and it came up the same.

Processor test: Passed

LAN test: Passed

OS test: Passed

AMT test: Passed

BIOS test: Did not pass

TPM test: Did not pass

VA test: Passed

[idata]

Hi jemonty,

What test did you run to convince Dell there was a problem?

Thanks,

Brian

[idata]

First off, working with Dell's tech support on this issue was a little tough. I think in total, I talked with three different reps, each

of which had never heard of AMT or didn't know much about it.

So, each new tech I talked with had to pull up the Dell CBT's before

they could talk to me and then each tech had me run through the same steps. We were just trying to get SMB mode to work, so that is where I focused. I confirmed the AMT configs with the Dell rep. I confirmed that the required

ports (16992) were open on my network and that I was using the correct URL to try and access the AMT web interface (http://hostname:16992). I also gave them all of the info that I posted on this thread originally. The final troubleshooting step that I ran was to acquire another Dell 755 and try SMB mode with it. When the 2nd workstation's AMT responded without any problems, they replaced the motherboard in my 1st workstation.

[idata]

Quick Question:

When I used th Ctrl+P Command I get to the Intel Menu the machine is asking me for password? where do I get that password from.

Ivan

[idata]

The default password is "admin".

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I just got this so everything is still a little new to me. I just noticed having to do with the hardware that it was disabled. Does it really have to be enabled to make any kind of difference in my every day use of the computer. I use it as home and just for entertainment and emails. Please get back to me if you see fit that would be appreciated, thanks.