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Intel vPro® Platform
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Intermittent "Key not supported".

JWilkins
Beginner
1,526 Views

We have recently deployed our own Intel® EMA v1.13.1.0 server environment and while doing a remote desktop session (Desktop Tab.) I am intermittently getting "Key not supported" which momentarily interrupts the remote session until I click ok on the message.

JWilkins_0-1725633969418.png

I'm not sure what's causing it. 

Any assistance would be appreciated.

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1 Solution
vij1
Employee
955 Views

Hello JWilkins,


Greetings!


If further assistance is necessary, do not hesitate to reply.



Regards,

Vijay N.



View solution in original post

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12 Replies
vij1
Employee
1,494 Views

Hello JWilkins,


Could you please confirm at what point you are encountering the error? Specifically, are you receiving the error after clicking the "Connect" button?


Best regards,

Vijay N.


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JWilkins
Beginner
1,431 Views

Good morning,

Yes, this typically happens approximately 3 minutes after establishing the remote desktop connection, and happens twice a few seconds apart then repeats again after a few minutes.

 

Regards,

JWilkins

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vij1
Employee
1,406 Views

.

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vij1
Employee
1,404 Views

Hello JWilkins,



Please run the EMA configuration tool on the end point and send me the outcome. It will give the AMT details.


1. Intel® EMA Configuration Tool (ECT)

https://www.intel.com/content/www/us/en/download/19805/30485/intel-endpoint-management-assistant-configuration-tool-intel-ema-configuration-tool.html

 

Installation:

Download and unzip the tool.

Double-click the .msi file and follow the prompts.

 

Run:

a-Open a command prompt as administrator (alternatively, you can run the tool from Windows PowerShell*).

b-Navigate to the installation folder (default C:\Program Files (x86)\Intel\EMAConfigTool).

c-Run the command: EMAConfigTool.exe --verbose


Note: 


Currently, Intel® EMA does not provide internationalization support. The operating

system needs to have English-US Windows display language, English-US system

locale, and English-US format (match Windows display language).


Regards,

Vijay N.




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vij1
Employee
1,319 Views

Hello J. Wilkins,


Greetings!


I hope you’re doing well. I’m following up on the case and would appreciate an update on the previous post.


Thank you for your attention to this matter.


Best regards,

Vijay N.


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JWilkins
Beginner
1,262 Views

Good morning Vijay,

 

I will run the utility today and get the results uploaded for you. Thank you.

 

Regards,

J. Wilkins

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vij1
Employee
1,236 Views

Hello JWilkins,


Greetings!


Thank you for the response. We will wait for your update.


Regards,

Vijay N.



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JWilkins
Beginner
1,191 Views

Here's the output from the config tool per your request.

Currently, I'm in the process of re-provisioning this system so it's still showing in a pending state.

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JWilkins
Beginner
1,185 Views

Also on a separate note, I'm the only user experiencing this issue. None of our other users are having this problem so I'm also checking to see if it has something to do with how my user account is configured in AD.

 

Regards,

J. Wilkins

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vij1
Employee
1,146 Views

Hello JWilkins,


Greetings!


Please follow the steps below :


Access the endpoint and uninstall the existing EMA agent file.

Ensure the system is running the latest BIOS, Chipset, and ME drivers. If not, please update them to the latest versions.

Create a new EMA agent file and run it on the endpoint after confirming all system components are up to date.


Once the new agent has been installed, kindly share the results with us.


Regards,

Vijay N.



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vij1
Employee
1,070 Views

Hello JWilkins,


Greetings!


I am writing you a follow-up on the case.  Have you been able to perform my suggestions?


Regards,

Vijay N


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vij1
Employee
956 Views

Hello JWilkins,


Greetings!


If further assistance is necessary, do not hesitate to reply.



Regards,

Vijay N.



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