RCSServer service starts but stops within a minute

[SteveRochford]

We've been running Intel SCS for some time and recently upgraded from 12.0 to 12.2.0.139

It seemed to work OK for a while but now the service keeps stopping. There are no obvious errors in the event log, just that the service has stopped.

I've tried reinstalling but it doesn't help - same fault persists.

While the service is running it is possible to provision a machine if you time it just right but then the service stops and nothing works until it's restarted.

Any ideas?

[SergioS_Intel]

Hello SteveRochford,

Thank you for contacting Intel Customer Support.

Can you please let us know on how many systems are you getting this problem? Additionally, please send us a screenshot of the error message if possible.

Best regards,

Sergio S.

Intel Customer Support Technician

[SergioS_Intel]

Hello SteveRochford,

We are following your issue, and we would like to know if you were able to gather the screen shoot of the error message that you were getting.

Best regards,

Sergio S.

Intel Customer Support Technician

[SteveRochford]

Thanks for your help and sorry for the delay in replying.

There's not really much that I can capture in a screen shot. I open the services console, click on RCSServer and then start the service. It shows that it's starting. If I then refresh the screen a minute later then the RCSServer service is showing stopped.

The following events are shown in the Application event log - the first couple seem to be just logging the startup but then there's an error "RCS failed to load a valid 3rd party Certificate Authority mediation DLL file, so RCS disabled the option. " and after that the service fails.

I've attached the wer.log file. I've found reference elsewhere to the certificate error and comments about using a Microsoft certificate authority. I'm not sure if it's relevant but the certificate we use for our vPro systems is from entrust.

Finally, there was a question about how many systems are we seeing this on - we only have one RCS server but we have about 8,000 provisioned machines and we're trying to provision about the same amount so we can manage the entire estate.

===============================================

The description for Event ID 0 from source Intel(R) SCS (RCS)- V11.0
cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Start Server version: 12.2.0.139 ------------
==================================================

The description for Event ID 0 from source Intel(R) SCS (RCS)- V11.0
cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Enhanced Security is enabled.
==============================================

The description for Event ID 0 from source Intel(R) SCS (RCS)- V11.0
cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

RCS failed to load a valid 3rd party Certificate Authority mediation DLL file, so RCS disabled the option.
(0xc0003f5e).
===========================================

Fault bucket 1841750667382263678, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: RCSServer.exe
P2: 12.2.0.139
P3: 5eca286c
P4: RCSServer.exe
P5: 12.2.0.139
P6: 5eca286c
P7: 00396df4
P8: c0000409
P9: 00000005
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_RCSServer.exe_cd739169577ee82dd885c2bff8a13364882e5_fc21f2e9_0db4c83e

Analysis symbol:
Rechecking for solution: 0
Report Id: 84eadff5-654f-4bf1-b944-35204bca6a05
Report Status: 0
Hashed bucket: bbc47343010cece7998f367956288f7e
================================================

Faulting application name: RCSServer.exe, version: 12.2.0.139, time stamp: 0x5eca286c
Faulting module name: RCSServer.exe, version: 12.2.0.139, time stamp: 0x5eca286c
Exception code: 0xc0000409
Fault offset: 0x00396df4
Faulting process id: 0x6b4
Faulting application start time: 0x01d6a6bfb955b7da
Faulting application path: C:\Program Files (x86)\Intel\SCS12.2\Service\RCSServer.exe
Faulting module path: C:\Program Files (x86)\Intel\SCS12.2\Service\RCSServer.exe
Report Id: 9a50bfd4-1494-4a1c-8df0-f1aca7dd9880
Faulting package full name:
Faulting package-relative application ID:

[SergioS_Intel]

Hello SteveRochford,

We appreciate the additional information, please allow us to check it and we will get back to you as soon as possible.

Best regards,

Sergio S.

Intel Customer Support Technician

[SergioS_Intel]

Hello SteveRochford,

Thank you for waiting for our updates. We are going to send you an email requesting some additional information.

Best regards,

Sergio S.

Intel Customer Support Technician

[PeterBrown]

Steve Rochford and I work together and we finally figured out the issue so posting here in case this happens to anyone else. 

Basically, the RCSServer service was being forced to stop constantly by a rogue Job (Jobs tab) in the console on every start up, so kept stop/starting.  It wasn’t even possible to delete the job through the console either, we had to do it manually delete it from the back end in the IntelSCS SQL database (removing the relevant entries in the 'job' and 'job_item' tables.  Once that rogue job was deleted, the RCSServer service now remains performant. 

Peter Brown