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GRile
New Contributor I
1,277 Views

Remote Desktop does not connect using IM Commander

Client is fully provisioned using RCS with PKI. I can connect and retrieve information via commander and web interface but when I press the "Connect" button it briefly shows "Connecting..." then goes back to Disconnected. Please see attached SCSDiscovery output.

Many thanks in advance,

Graham

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3 Replies
GRile
New Contributor I
89 Views

Bump!

Any ideas? I opened a support ticket (02808444) for this if someone would be able to take a look for me. I'd love to be able to troubleshoot this myself but where to start? Are there any logs I can check?

Kind regards,

Graham

MichaelA_Intel
Moderator
89 Views

grahamriley

Hi Graham, responded to you from the ticket. Is the system you're trying to have a remote session with a headless system or a system that uses an on-board video card or possibly even a notebook that has the lid shut?

Michael

GRile
New Contributor I
89 Views

Hi Michael,

Many thanks for your message - just replied.

Cheers, Graham

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