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Driver & Support Assistant error "Sorry, something went wrong while trying to scan."

SRanc
Beginner
‎05-26-2020 03:17 PM
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DSA used to run OK on this computer.

 

On 26th March it scanned OK, but hung after loading 0% of Intel® Graphics Driver for Windows* [15.40] (I successfully downloaded and installed this manually)

 

Since 30th April it fails every time with error message "Sorry, something went wrong while trying to scan."

 

I have tried uninstalling DSA, clearing all browser information (both manually and with ccleaner), and reinstalling DSA.

I have tried Firefox, Chrome, Edge and IE

 

My computer runs Windows 10 Pro 10.0.1863 build 1863

 

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Monique_Intel
Moderator
‎05-28-2020 08:56 PM
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This is Monique and I'm the IDSA Project Manager. We released a new version of IDSA today (May 28) v20.6.22.  Please rescan and upgrade and see if this fixes the issue.

Thanks,

Monique with Intel Corporation

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SRanc
Beginner
‎05-29-2020 09:51 AM
731 Views

Thank you. This latest version has resolved my issue.

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