- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello everyone!
Just as a reference, I am a Microsoft Engineer working off the books because I was directly affected by this issue since updating to Windows 10 Creators Update. Please note that this post does not reflect any of the opinions or views of this company and is completely of my own. The reason why I actually ended up working on this was because I am a Video Game Streamer on my leisure time when I am not working. I have confirmed this is a Intel Driver Issue for your reference.
With these steps I was able to get FULL functionality from my Razer Stargazer Webcam(SR300) after performing this fix/workaround. The reason why you can only use the imaging sensor is because the Virtual Driver is not actually installed. This should work in theory for Insider Builds as the same principle applies.
If you have the following item that is circled, this fix does not apply to you. But you should not have to do this if you aren't on the latest build of Windows 10.
Please ensure you are running the latest build of Windows 10. Windows 10 Version 1703 to be exact. Here is my OS Build for your reference. This is not a Insider Build. Results may vary if you are on a Insider Build.
EDIT (5/17/2017): I have tested this with the latest build, 15063.296
Step 1: Go to the Settings App and Ensure All Updates are Completed
EDIT: Once Completed, Open a Run Box (Windows Key + R) and type the following command:
SystemPropertiesHardware.Exe
In the Windows that appears, click "Device Installation Settings"
Then Select, "No, your device may not work as expected."
Side Note: Once Intel releases an actual fix, you can turn this back on at a later date.
Step 2: Open up the Device Manager. You can either access this by accessing a Run Prompt and typing "devmgmt.msc" in the field and click "ok" or right-click/windows key + "X"
to access it. Keep in mind that you do need Administrative Privileges.
Right-click and delete the highlighted drivers. Keep in mind, my machine is working, so I do have a SR300 Virtual Driver.
When prompted, ensure you delete the driver software for the devices. Check the box and say "Ok".
Step 3: Restart the Device
Step 4: Being Plug and Play enabled, wait for a notification in the Action Center or a toast notification to restart to complete a driver installation for a Intel RealSense device.
Step 5: Restart the device
Step 6: Download the following link: http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab
http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab
This is a troubleshooter to hide/block updates that can cause issues with Windows. Run the tool and high any Intel Realsense Drivers that are newer than
09/22/2016
Step 7: If already installed, remove DCM. Then Install DCM(Right-Click and Run as administrator.) Ensure you have the latest version of DCM installed. Firmware Update your camera if you can(It is not required.)
Step 8: Open up device manager and ensure all Imaging devices are underneath the Imaging Device Class. You should see the following:
Open up the Properties on the Depth Sensor Driver. Verify that it says the following:
Edit (5/17/2017:) If the driver is older than this, that is fine as well. If the driver is from 2006(which is should be if you properly deleted your drivers), please do the following:
Click on "Update Driver"
Click on "Browse my computer for driver software"
Click on "Let me pick from a list of available drivers on my computer"
Un-Check "Show Compatible Hardware"
Select "Intel" as the Manufacturer.
Select "Intel (R) Realsense(TM) Camera SR300 Driver and next
Restart the device afterward.
Step 9: Verify that Windows Hello works, Open Camera App, and even an app of your choice that may use the SDK.
I...
- Tags:
- Drivers
- Use Windows 8
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Those are both modern 7th generation Core processors, so there is no compatibility issue there. Thank you very much.
So:
- The RealSense drivers are installed and you can read their details. This suggests that the camera could be detected at some level, otherwise the DCM installer program would have failed.
- Have you always had this problem with the camera, or did the camera work fine for a time and then stop? If it worked before, this 'fine until today' behavior can be symptomatic of a Windows update that has downloaded and installed recently that conflicts with the camera.
- There is also the possibility that the SR300 camera is conflicting with Build 15063 (the Creators update) of Windows in general. Though it would be unlucky if the problem was affecting both of your PCs at the same time, since the Creators Update issues affect some people and not others.
- The apparent stalling of camera detection in RawStreams would also suggest the possibility of USB instability regarding being able to supply the camera with power as reliably as it would like (RealSense is very sensitive to the state of the USB port). Though again, you would be unlucky if the USB ports on your two PCs by different manufacturers were both affected in the same way.
- Something that would account for the camera not working on either PC is if the issue was with the camera's firmware driver, since that is stored in the camera. So if there was a problem with that such as a corruption then the problem would travel with the camera when it was moved to another PC. This is a more logical explanation than believing that both of your machines, which are new and by different manufacturers, would be affected with exactly the same problems.
If it is the firmware at fault then you could try doing a forced update of it. If the DCM software has installed successfully at least once (as indicated by the fact that you have the RealSense RGB,Depth and Virtual drivers n your Device Manager) then there should be a firmware update file stored on your PC that you can run to update the firmware only without using the DCM program.
The link below explains the process.
As indicated on this link, if all else has failed then you can file a claim to return the camera to Intel for a refund or replacement if you purchased it within the last 90 days. Please bear in mind that the SR300 is about to be retired this month, so if you would like a replacement unit rather than a refund, you should file for a return sooner rather than later before SR300 stocks run out.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you for your attention,
My laptop with RGB works , but with IR it can just take one frame and after that it will stop and doesn't work.
I found "FWUpdateSR300" as it has explained in
but I don't know where should I paste it,
Thank you
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
If your IR works at all then I would think that the firmware is okay and the problem is that your camera is disconnecting as soon as it starts, due to a USB power issue. You would be unlucky though if this USB problem affects both of your machines. I wondered if this might be the case when I saw the screen-grab of your RawStreams window and it said at the bottom of the window the word 'Stopped'.
An instant fix for this USB problem for a lot of users has been to purchase a mains-powered USB hub and plug the camera into that instead of into the PC's USB port. They can be found for around $15 on stores such as Amazon by searching for 'powered usb 3.0 hub'.
If you want to try a firmware update though, you can do so in the 'Command Prompt' window. You can find this by going to the text box at the bottom of your Windows screen (the one next to the button where you shut down) and typing 'command' into that box to find the Command Prompt application.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
HI.
I have the lenovo a910 and have the latest preview build but my cameras are still not working.
however when i use the camera through chrome, it works.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
When you say that the camera works through Chrome, do you mean for video applications like video chat?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yes,
if i open chat through chrome, the camera works there.
but when i open camera though windows it doesn't.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
If a RealSense camera's drivers have problems then the computer treats it as an ordinary RGB webcam, meaning that it will still work in video applications such as Skype but the depth and IR functions will not work.
Could you please provide some images of your System Information window, and the Imaging Devices section of the Device Manager please? That way, I can check your PC's specification and what RealSense drivers are present. Thanks!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Your Windows build is a recent one and the processor looks fine. And your SR300 is built into the all-in-one laptop.
The most noticeable issue in your images is in the Device Manager. Normally, there should be three SR300 drivers listed in the Imaging Devices section (RGB, Depth and Virtual Driver) but you only have the Depth driver. This would usually render the camera inoperable.
It looks as though the laptop uses the standard Intel drivers for the SR300 and not special Lenovo ones. How I would approach the issue is:
1. Right-click on the Depth driver in the Imaging Devices section and select Uninstall to remove the Depth driver from the Device Manager, so that there is nothing listed in its Imaging Devices section.
2. Reboot the laptop. Hopefully, that will cause Windows Update to automatically download and install the full set of SR300 drivers.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
if you look at the device manager the "Rgb" driver is under the "camera tab"
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I haven't seen that driver configuration before, as the SR300 drivers are usually centralized under the Imaging Devices section. Your PC is an All In One model though, so that means there may be some design decisions by Lenovo that aren't commonly seen in PCs.
Problems with built-in RealSense cameras are unfortunately a lot harder to fix than problems with the USB version of the cameras. I would normally have advised waiting for the new Windows Fall Creators Update to see if that fixed the problem. Build 16299 though is the Fall Creators Update though (or at least the preview version of it - the full public version is due October 17.
I note that you said the camera "still" is not working. So you have been having this problem for a while with previous Windows builds?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yeah, it was working perfectly fine and then couple of month ago, i was on normal build and it stopped working, i thought ill upgrade to the preview to fix it but has not fixed it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
"worked until today" issues where it has worked fine for a while and then suddenly stops working are usually due to an update downloading and installing in Windows. So it is likely a software problem rather than a hardware one.
As the 5 page length of this forum discussion shows, there may not be much that can be done to fix the problem until something changes in Windows to correct the issue.
I would suggest downloading and installing the new RealSense SDK 2.0 software, which is SR300-compatible. It has a camera viewer program that may help you and Intel support staff to diagnose the root of your problem. Download Intel.RealSense.SDK.exe
https://github.com/IntelRealSense/librealsense/releases/tag/v2.7.9 Release Intel® RealSense™ SDK 2.0 (RC1) · IntelRealSense/librealsense · GitHub
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
When i try to download the driver/manager from intel website. i get this.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
For laptops with built-in RealSense cameras, there is little that can be done to fix them. The two options I recommend are usually:
1. Try downloading camera drivers for your model from the manufacturer's support website, in case the manufacturer has made changes that render Intel's standard RealSense drivers incompatible with the computer.
Or as a last resort,
2. Do a 'recovery boot'. This is a special kind of restoration that wipes the machine and re-installs Windows, but also installs all the applications and drivers that the machine came with when it was new (i.e returning it to 'factory default' condition). On Lenovo computers, this process is called OneKey Recovery.
https://support.lenovo.com/gb/en/solutions/ht077084 Introduction to Lenovo OneKey Recovery 8.0 for Notebooks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
i have previously tried recovery and it works, but then you get a windows update its gone,
i now have too much work on the computer to recover it.
Thank you
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
its just confusing how the camera works through chrome but not through windows camera app.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm sorry you are in a situation now where it would be too much trouble to recover. I do very much understand what that situation is like. I would have suggested restoring and then setting Windows Update so it does not install downloaded updates automatically and you manually select which the downloads are installed.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
since the new update 17, the camera work but windows hello doesn't .
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
*** Logging started at 2017.10.18_02.37.36 ***
[t2a40 2017.10.18 02:37:36.939 00000000] [logger]: INFO: Logger started
[t2a40 2017.10.18 02:37:37.424 00000001] [catalog]: INFO: Scanning directory: C:\Users\husai\AppData\Local\Temp\{5dfdc5e8-ee49-440a-a776-2a6d124649da}\
[t2a40 2017.10.18 02:37:37.424 00000002] [catalog]: INFO: Found catalog file: C:\Users\husai\AppData\Local\Temp\{5dfdc5e8-ee49-440a-a776-2a6d124649da}\micl_275718.cat
[t2a40 2017.10.18 02:37:37.439 00000003] [catalog]: INFO: Loading: C:\Users\husai\AppData\Local\Temp\{5dfdc5e8-ee49-440a-a776-2a6d124649da}\micl_275718.cat
[t2a40 2017.10.18 02:37:37.439 00000004] [catalog]: INFO: adding crypto catalog request: C:\Users\husai\AppData\Local\Temp\{5dfdc5e8-ee49-440a-a776-2a6d124649da}\
[t2a40 2017.10.18 02:37:37.439 00000005] [catalog]: INFO: adding crypto catalog C:\Users\husai\AppData\Local\Temp\{5dfdc5e8-ee49-440a-a776-2a6d124649da}\
[t2a40 2017.10.18 02:37:37.439 00000006] [catalog]: INFO: Loadded: 1622278144The operation completed successfully.
[t2a40 2017.10.18 02:37:37.455 00000007] [getopt]: INFO: Command line: "C:\Users\husai\AppData\Local\Temp\{5dfdc5e8-ee49-440a-a776-2a6d124649da}\setup.exe" --original-exe-path=C:\Users\husai\Desktop\intel_rs_dcm_sr300_3.3.27.5718.exe --just-launch --no-progress --you-are-admin
[t2a40 2017.10.18 02:37:37.455 00000008] [getopt]: INFO: Skip first argument: it seems this is process name -- C:\Users\husai\AppData\Local\Temp\{5dfdc5e8-ee49-440a-a776-2a6d124649da}\setup.exe
[t2a40 2017.10.18 02:37:37.455 00000009] [getopt]: INFO: command line parameters:
[t2a40 2017.10.18 02:37:37.455 0000000a] [getopt]: INFO: original-exe-path = C:\Users\husai\Desktop\intel_rs_dcm_sr300_3.3.27.5718.exe
[t2a40 2017.10.18 02:37:37.455 0000000b] [getopt]: INFO: just-launch =
[t2a40 2017.10.18 02:37:37.455 0000000c] [getopt]: INFO: no-progress =
[t2a40 2017.10.18 02:37:37.455 0000000d] [getopt]: INFO: you-are-admin =
[t2a40 2017.10.18 02:37:37.455 0000000e] [getopt]: INFO: formatted command line: --original-exe-path=C:\Users\husai\Desktop\intel_rs_dcm_sr300_3.3.27.5718.exe --just-launch --no-progress --you-are-admin
[t2a40 2017.10.18 02:37:37.455 0000000f] [getopt]: INFO: Setting pre-defined parameter: output = installation_output.log
[t2a40 2017.10.18 02:37:37.455 00000010] [getopt]: INFO: Setting pre-defined parameter: wpf =
[t2a40 2017.10.18 02:37:37.455 00000011] [getopt]: INFO: Setting pre-defined parameter: require-admin =
[t2a40 2017.10.18 02:37:37.455 00000012] [getopt]: INFO: Setting pre-defined parameter: change-dir =
[t2a40 2017.10.18 02:37:37.455 00000013] [getopt]: INFO: Setting pre-defined parameter: disable-hp-statistics =
[t2a40 2017.10.18 02:37:37.455 00000014] [getopt]: INFO: Setting pre-defined parameter: filter-micl-cache = *dcm*
[t2a40 2017.10.18 02:37:37.455 00000015] [getopt]: INFO: Setting pre-defined parameter: use-deprecated-dll-load-api =
[t2a40 2017.10.18 02:37:37.455 00000016] [message_processor]: INFO: Registered: .net loader (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 00000017] [message_processor]: INFO: Registered: ISM dialog (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 00000018] [message_processor]: INFO: Registered: action (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 00000019] [message_processor]: INFO: Registered: cache (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 0000001a] [message_processor]: INFO: Registered: catalog (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 0000001b] [message_processor]: INFO: Registered: config_reader (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 0000001c] [message_processor]: INFO: Registered: core/core (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 0000001d] [message_processor]: INFO: Registered: db (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 0000001e] [message_processor]: INFO: Registered: depcheck (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 0000001f] [message_processor]: INFO: Registered: dialog/activation_advanced_dlg (0.1.0.0)
[t2a40 2017.10.18 02:37:37.455 00000020] [message_processor]: INFO: Registered: dialog/activation_options_dlg (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 00000021] [message_processor]: INFO: Registered: dialog/activation_options_exist_license_dlg (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 00000022] [message_processor]: INFO: Registered: dialog/arch (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 00000023] [message_processor]: INFO: Registered: dialog/cancel (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 00000024] [message_processor]: INFO: Registered: dialog/destination (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 00000025] [message_processor]: INFO: Registered: dialog/eclipse_integration (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 00000026] [message_processor]: INFO: Registered: dialog/eclipse_integration_rb (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 00000027] [message_processor]: INFO: Registered: dialog/eula (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 00000028] [message_processor]: INFO: Registered: dialog/eula/multiple (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 00000029] [message_processor]: INFO: Registered: dialog/eula_rtf (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 0000002a] [message_processor]: INFO: Registered: dialog/finish (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 0000002b] [message_processor]: INFO: Registered: dialog/finish_launch (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 0000002c] [message_processor]: INFO: Registered: dialog/finish_options (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 0000002d] [message_processor]: INFO: Registered: dialog/getting_started (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 0000002e] [message_processor]: INFO: Registered: dialog/license_file_dlg (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 0000002f] [message_processor]: INFO: Registered: dialog/license_manager_dlg (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 00000030] [message_processor]: INFO: Registered: dialog/maintenance (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 00000031] [message_processor]: INFO: Registered: dialog/ndk_integration (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 00000032] [message_processor]: INFO: Registered: dialog/ndk_integration_2 (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 00000033] [message_processor]: INFO: Registered: dialog/open_source_msg (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 00000034] [message_processor]: INFO: Registered: dialog/optional_removal (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 00000035] [message_processor]: INFO: Registered: dialog/post_check (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 00000036] [message_processor]: INFO: Registered: dialog/pre_install (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 00000037] [message_processor]: INFO: Registered: dialog/pre_install_space (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 00000038] [message_processor]: INFO: Registered: dialog/pre_requisite (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 00000039] [message_processor]: INFO: Registered: dialog/progress_billboard (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 0000003a] [message_processor]: INFO: Registered: dialog/progress_dlg (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 0000003b] [message_processor]: INFO: Registered: dialog/remote_activation_dlg (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 0000003c] [message_processor]: INFO: Registered: dialog/setuptype (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 0000003d] [message_processor]: INFO: Registered: dialog/single_checkbox (0.0.0.0)
[t2a40 2017.10.18 02:37:37.455 0000003e] [message_pr...
![](/skins/images/45C6C2D737ED71F4C51F0145C8CB1E9C/responsive_peak/images/icon_anonymous_message.png)
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page