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I am having trouble updating the firmware for the D435 on Windows 10 Can I get live support for this?

DConn9
Beginner
‎08-14-2019 07:05 PM
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MartyG
Honored Contributor III
‎08-14-2019 07:39 PM
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Live-chat and phone support is not available for RealSense products, unfortunately. International support is provided through the RealSense forum.

 

Can you describe further please the problem you are having with firmware update, such as any error messages displayed?

 

For future questions, please note that the RealSense forum has moved to a new location at the link below, so new questions after this one should please be posted there. Thanks!

 

https://support.intelrealsense.com/hc/en-us/community/topics

 

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Community support is provided Monday to Friday. Other contact methods are available here.

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