I need to open a support request but your website is broken

[ATow1]

I would like to open a new service request but can't do this through your website. Every time I try to log in I keep getting bounced to different versions of your website (UK, US and AUS) then land on a www-ssl.intel.comnull server not found page when trying to create a "New Support Request" from the Intel Support tab of https://www-ssl.intel.com/content/www/us/en/secure/profile/my-intel.html# /support-wt https://www-ssl.intel.com/content/www/us/en/secure/profile/my-intel.html# /support-wt. I get the same page error when trying to load my Support History.

Others please post here too if you are having the same issue. I have tried on the latest Chrome and Firefox on two computers.

[ADaws2]

Same this is happening to me! Whenever I try to make a support ticket or go anywhere near the warranty centre I get the null webpage and it comes up that the dns server cannot be found.

[idata]

Hello Troy_Mongo,

Thank you for contacting Intel® support.We are currently working with Intel IT to resolve this website issue you are experiencing.We will update this thread with progress made.Thank you for your patience and understanding on this matter.Best regards.Josh B.Intel Customer Support

[idata]

Hello Troy_Mongo,

Thank you for contacting Intel® support. We encourage you to try signing in again. Please do not hesitate to contact us again if you need further assistance. Thank you for your patience and understanding on this matter. Best regards. Josh B.Intel Customer Support

[MMcCo2]

Hi! This is the exact same thing that is happening to my account as well. Just gets redirected to the null page after I click support history or try to open a ticket. If you could please fix it I would appreciate it!

[idata]

Hello Daws_son,

Thank you for contacting Intel® support.We are currently working with Intel IT to resolve this website issue you are experiencing.We will update this thread with progress made.Thank you for your patience and understanding on this matter.Best regards.Josh B.Intel Customer Support

[Clee70]

I encountered the same problem. Just redirect to https://www-ssl.intel.comnull/ https://www-ssl.intel.comnull/ and no response after click "Requst Support".

[MartyG]

Is the problem still occurring for you today? I know that Intel were working on fixing the problem yesterday.

[Clee70]

Yes, I can't request RMA ticket today.Even clean cookie or create a new account.

[MartyG]

What browser are you using please?

[Clee70]

I used IE11 and Chrome.

[MartyG]

Okay, thank you very much! I will pass it onto the relevant Intel person so they can pass your browser details on to the IT people who have been working on the problem. The issue seems to be related to the browser software rather than an issue at Intel's end.

[Clee70]

The product need to RMA is very important for me and my work. I really appreciate it.

[Clee70]

I also can't not open the redirect website from iphone Safari.

[MartyG]

Thanks for the update about Safari, I've added that to my message to Intel about your case.

[idata]

Hello ghosty.tw,

Thank you for contacting Intel® support.We are currently working with Intel IT to resolve this website issue you are experiencing.We will update this thread with progress made.Thank you for your patience and understanding on this matter.Best regards.Josh B.Intel Customer Support

[MMcCo2]

my website is also still not working, it worked for about a day i signed in to check if it was actually working and then when i went to put through a ticket the next day i got the null page again....

[idata]

Hello Daws_son,

Thank you for contacting Intel® support.We are currently working with Intel IT to resolve this website issue you are experiencing.We will update this thread with progress made.Thank you for your patience and understanding on this matter.Best regards.Josh B.Intel Customer Support

[idata]

Hello Daws_son and ghosty.tw,

Thank you for having contacted Intel® support. As promised on our previous interaction we were working on solving the issue you reported, and we are glad to inform you that the problem with the support site seems to be resolved. We encourage you to try signing in again. Please do not hesitate to contact us again if you need further assistance. Thank you for your patience and understanding on this matter. Best regards. Josh B.Intel Customer Support

[ADaws2]

After the problem was finally fixed it now asks me to register a support account and every time I do it I dont get a verification email and when I click resend I would get one but it would just be a page saying redirecting you and nothing happens. It keeps telling me to do the support registration but I have done so a million times and nothing works.

[idata]

Hello Troy_Mongo,

Thank you for your reply. We are going to escalate your inquiry as a consultation to a higher department this in order to try to provide you with a solution.We will reply to you as soon as possible. Thank you for your patience and understanding. Best regards, Josh B.Intel Customer Support