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I can uninstall and seemingly install intel driver and support assistant, but it never actually shows in tray, opens or works when i scan system on the website.
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What is the model number of your NUC?
Doc
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Hello JBieb1,
Thank you for posting on the Intel® communities.
You can find the information requested by Al.Hill and other useful details for this behavior by providing the following:
1. Run the Intel® System Support Utility (Intel® SSU) and attach the report:
- Open the application, check the "Everything" box and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
- Click on the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click on "Next", then "Save".
2. Which browsers have you tested?
3. Do you have any browser plug-ins installed?
4. Do you get any error message while trying to run the Intel® DSA?
Regards,
Sebastian M.
Intel Customer Support Technician.
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Hello Sebastian,
I attached the file you asked for below. I have only tested it on google chrome as of now, and I have a couple of browser plugins installed. I dont get an error message when trying to run intel DSA but it just does not open at all, not even in task manager. Which other browsers would you recommend I try to run it? Thanks for helping thus far.
Regards,
Joey
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Hello JBieb1,
Thank you for your reply. Please check our recommendations for this behavior below:
1. Delete the Driver and Support Assistant folder (C: disk > Program Files (x86) > Intel > Driver and Support Assistant):
- Go to your (C:) drive, open the "Program Files (x86)" folder, inside this folder open "Driver and Support Assistant" and delete all the files inside of it.
- Note: Some files will not be able to be deleted, you can use the skip option for those ones.
2. After deleting the files, uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool.
3. Download and install the latest Intel® DSA version.
4. You can test different browsers like Chrome, Firefox, or Edge* (version 44.17763/18.17763 or newer) browsers. Look here to find out how to check your version of Edge.
Note: Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied.
Regards,
Sebastian M.
Intel Customer Support Technician.
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Hello Sebastian,
I have followed your instructions, but for some reason I can only uninstall DSA by using the DSA.exe file while the program is "installed". I can't uninstall it using DSA uninstaller tool. For the rest I followed your instructions exactly. I also tried on all browsers you listed but nothing seems to do it. What now?
Regards,
Joey
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Hello JBieb1,
Thank you for the information, we would like to perform further research about this specific behavior, can you please provide the Intel® Driver & Support Assistant logs? In order to get them, please follow these instructions:
- Press Windows key + E (File explorer Windows will be opened with this key combination).
- Click on "This PC."
- Look for: Disk C:\ProgramData\Intel\DSA, and zip the Log files or the entire folder.
Note: In case you do not see the "ProgramData" folder click on the upper tab "View" and check the box "Hidden items".
Regards,
Sebastian M.
Intel Customer Support Technician.
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Hello JBieb1,
Were you able to check the previous post? Please let us know if you need more assistance.
Regards,
Sebastian M.
Intel Customer Support Technician.
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Hello Sebastian,
The problem resolved itself when I repaired my windows OS because other issues were also occuring. Thank you for your help with my issue.
regards,
Joey
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