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Problem with installing

STang10
Beginner
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Hello,

I've been trying to install the SDK for three weeks now.

I bought the camera independently from the intel store.

My PC model is OptiPlex 990 from DELL without the USB 3.0 port so I bought the PCI-Express card USB 3.0 reader with driver installed.

Then I try to install 3 things which are the DCM, SDK, and camera driver.

DCM and camera driver fail to detect the camera.

Below are the picture I capture for each step.

Please help. I try contact the technical support but no response so far. I am really desperate for this.

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idata
Employee
352 Views

I have checked your computer specifications and I have noticed you are trying to install an Intel® RealSense™ Camera SR300 and the software with an Intel® processor second generation.

 

http://i.dell.com/sites/doccontent/shared-content/data-sheets/en/Documents/optiplex-990-spec-sheet.pdf http://i.dell.com/sites/doccontent/shared-content/data-sheets/en/Documents/optiplex-990-spec-sheet.pdf

Please notice the system requirements for the camera:

 

http://www.intel.com/content/www/us/en/support/emerging-technologies/intel-realsense-technology/000020964.html http://www.intel.com/content/www/us/en/support/emerging-technologies/intel-realsense-technology/000020964.html

 

 

At this stage, you will not be able to install the camera and the software because minimum requirements are not met.

 

 

Allan.

 

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idata
Employee
353 Views

I have checked your computer specifications and I have noticed you are trying to install an Intel® RealSense™ Camera SR300 and the software with an Intel® processor second generation.

 

http://i.dell.com/sites/doccontent/shared-content/data-sheets/en/Documents/optiplex-990-spec-sheet.pdf http://i.dell.com/sites/doccontent/shared-content/data-sheets/en/Documents/optiplex-990-spec-sheet.pdf

Please notice the system requirements for the camera:

 

http://www.intel.com/content/www/us/en/support/emerging-technologies/intel-realsense-technology/000020964.html http://www.intel.com/content/www/us/en/support/emerging-technologies/intel-realsense-technology/000020964.html

 

 

At this stage, you will not be able to install the camera and the software because minimum requirements are not met.

 

 

Allan.

 

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