RMM2 - Can't reach the page

[WBarr5]

Hello All,

The server is an older server with an Intel RMM2 connected.

When I first got the server, the RMM2 I installed in it, worked

flawlessly.

The webpage came up, and I was able to remotely administer it,

just as I do my other RMM2 server.

However, I have had the server shut down for about four months.

Now I am getting ready to start doing lessons with it, and the

RMM2 webpage says:

Can't reach this page.

I click Ctrl+R

And after a few refreshes, it loads the page.

If I am lucky, it will allow me to log in.

But when I try any of the controls on the page, it gives me the

same error:

Can't reach this page.

I shut down the server

Removed both modules and placed them back on the Intel board.

And doing this did not change a thing.

What could be causing this issue?

Thanks, Wayne

[WBarr5]

To update

I change Ethernet cables and still the same issue presents itself.

I allowed it to fulling boot into ESXi, and I tried to open it's page and still the same issue presents itself.

I am thinking the RMM2 could be bad, but which part? The NIC or Module or the board itself?

I was able to do a update on the the Firmware.

Even though I was at the current version

Firmware Version: 04.02.02

Firmware Build Number: 6717

I still did the update on it anyway.

I was unable to do it through the normal channels, which is by simply clicking the link and it loads in the framed browser window.

Instead, I had to open the link in a new window.

RMM Board information - /board.asp

Update Firmware - /fwupdate.asp

I was then able to upload the firmware, after 2 sets of refresh trying.

I was then able to click the button to update.

And now I am sitting on the page showing.

-----------------------

Notice

A firmware update is currently in progress. This may take some minutes. Please do NOT power off the device!

You should be automatically redirected to the login page within 4 minutes. 

If this does not work, use this link to the login page.

-----------------------

It has tried to send me to the login page 3 times.

When I load the page, it shows the same message as above.

So, I am not sure if it has completed or not.

It has been about 15-minutes+ a few, since it started the update.

I loaded the page in Google Incognito, and it still shows the above message when I log into the RMM2.

So, I am not sure what is going on.

I am going to leave it alone for a little while longer and then shutdown the server.

It seems to me that the RMM2 module is most likely bad.

I have another server here I can test the module and NIC on, to see if the board is bad.

Then again, I have a brand new board here as well, that I can simply swap out and test.

Will post back later on.

[WBarr5]

Rebooted the server, even though it continued to show the message that it was still updating.

And wa-la.

The page loads and no more issues.

So, updating the Firmware of the RMM2, resolved this issue.

So I thought.

Issue still persist.

Wayne

[JoseH_Intel]

Hello WBarr5,

Thank you for joining the community

Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request. Thank you for understanding.

You can find some relevant support information in the this document

Regards

Jose A.

Intel Customer Support

[WBarr5 · Accepted solution]

It was the server board that was going bad on that part.

I have another board and another identical server.

I swapped over all the hardware to the other server case, and the server powered up, but would not boot up.

I then took the new board and placed it in the server case, and still the same thing.

Power on but not boot up.

I then took the original case I was using, put the new board in it.

And powered up, and I am now configuring the RAID drive.

All is good.

It was a bad motherboard this entire time.

(Luckily I had two more identical boards to swap out with.

Pretty cool for me being the only person in here answering my own questions.

Then again, I have been doing a LOT of that here lately.)

Take care all.

Wayne