RealSense SR300 Depth Camera not found

[idata]

Hi,

I ordered a RealSense 3D SR300 Depth Camera Kit. When I connect the camera to the computer via the USB port and try to use DCM installer, the following message appears "RealSense Camera Not Found Error". I use Windows 10 Pro on MacBook Pro via Bootcamp. Anyone can help me to solve the issue. Thank you for your help.

[idata · Accepted solution]

Hello, Placide:

Thank you for contacting the Intel Communities.The support for this camera is provided by another forum, I added the link for that forum below, please check it in order to get this inquiry answered.Forum support for SR300 camera: https://software.intel.com/en-us/forums/realsense https://software.intel.com/en-us/forums/realsenseRegards,Esteban C