T265 is recognized as Movidius MA2X5X and not as a Realsense camera

[mkirs3]

I tried to get the T265 camera to work on three different win10 computers. On the two computers with german Win 10 pro the camera is detected as USB-Device called Movidius MA2X5X and so the viewer do not detect a realsense camera. On a third computer with a win 10 home the camera is detected correctly as a realsense camera and so the viewer works fine. How can I get the device to be correct detected on the other two computers ?

[MartyG · Accepted solution]

There was a possibly similar case reported not long before yours on the RealSense GitHub, where the device was showing up as Movidius MA2X5X as the product name in a log readout.

https://github.com/IntelRealSense/librealsense/issues/3436

[mkirs3]

Thank you for the hint. I will follow this issue on github from now. Seems to be a problem that is not rare so it will hopefully solved soon or at least I hope a couple of workarounds will be known soon.

[AlenKen]

In my case, I was using a T265 tracking camera. After reading Release Notes on GitHub at https://github.com/IntelRealSense/librealsense/wiki/Release-Notes, I reinstalled Intel Realsense Viewer with version 2.48.0 (the first version was 2.54.1), then it worked correctly! The device displayed as Intel(R) RealSense(TM) Tracking Camera T265 instead of Movidius MA2X5X.