重启电脑后xtu未配置成功，需要重新启动xtu进行配置

[lok112]

重启电脑后xtu未配置成功，需要重新启动xtu进行配置

[KentRusselP_Intel]

Hi lok112,

Thank you for reaching out to the Intel Community Forum. I appreciate your message and want to assure you that I’m here to assist you with your concern. To better understand the issue and provide accurate support, could you please share the following details:

1. What version of Intel XTU are you running?
2. Did this issue start after a recent Windows update, BIOS update, or hardware change?
3. What specific XTU settings were you trying to apply (overclocking, undervolting, power limits)?
4. Were these settings working previously before the restart?
5. Does XTU load successfully, or does it crash during startup?
6. What exact error message does XTU display when configuration fails?
7. Does the error occur immediately when opening XTU or when applying settings?
8. Have you tried running XTU as administrator?
9. Does the issue persist if you reset XTU to default settings?
10. Are there any other overclocking tools (MSI Afterburner, etc.) running simultaneously?
11. Is your BIOS set to default settings or do you have manual overclocks enabled there?
12. Are you getting any system instability (crashes, BSODs) along with this XTU issue?

Additionally, to help us better understand your system configuration and provide accurate support, we kindly request that you share the Intel® System Support Utility (SSU) logs from your device. These logs contain important details about your hardware and software environment, which are crucial for troubleshooting.

Please follow these steps:

1. Download and run the Intel® SSU application.

2. The tool will generate a text file containing your system information.

3. Refer to this guide for detailed instructions: Help Guide for the Intel® System Support Utility

4. Once completed, please attach the generated file to your response.

If you have any additional questions or need further assistance, please don’t hesitate to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[lok112]

你好，我已经按照要求收集信息，作为附件，并将发送给你。