13900K RMA request

[TheAmaHan]

so in (bios was up to date at that time)2023 all was fine untill 1 day i got Crc errors all what i openend had crc errors. game chrome only ran windows with errors.

so i assumed it was mobo so bought new mobo....(x790 maximus hero for a gigabyte board..)

then i downclocked and undervolted etc to 5 ghz it ran fine with sometimes a crash like 1 a 3 months.

this week it all ended (with same setting that worked)it crashes every game at random times 10sec-30 min max
so i checked if all drivers where up to date and it was except the bios it had couple months newer bios (2025) so i updated bios. tested it again with stock speeds windows bluescreen or device stopped working and also bios had resetted. So i set it again to even lower speeds 4.7ghz etc. then i tried 4p cores 0e cores the issue keeps on existing so i think my cpu has had it now?

any advise on what to do??

[DeancR_Intel]

Hi TheAmaHan,

Thank you for sharing the detailed information about the issues you're experiencing with your CPU. I understand how frustrating it can be to deal with persistent crashes and errors, especially after trying various solutions like updating the BIOS, changing the motherboard, and adjusting clock speeds.

Given the complexity of the situation, I would like to offer you the option to continue this discussion via private email to ensure we can address your concerns more effectively. Please let me know if you would prefer this method of communication, and I will be happy to assist you further.

Your cooperation is greatly appreciated, and I am committed to resolving this matter promptly. If you have any questions or need further assistance, please feel free to reach out.

Thank you for your understanding and support.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi TheAmaHan,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi TheAmaHan,

As you have been unresponsive, I will proceed to close this thread. If you wish to continue the discussion or need further assistance, please feel free to create a new thread. This will help us provide focused support and ensure your concerns are addressed effectively. 

Best regards, 

Dean R. 

Intel Customer Support Technician