14900K Random Crashes

[Purus_India]

Hi,

My PC is crashing frequently. All the softwares are closing randomly without error.

Sometimes i get, STATUS ACCESS VIOLATION and STATUS BREAKPOINT errors in browers. 

PDF documents are also crashing while scrolling. Unreal engine and some games are also crashing.

My PC Specification :

Motherboard : Gigabyte Z790 UD AX 1.0

BIOS Version : F13

CPU : Intel I9-14900k

GPU : Zotac 4080 Super 

OS : Windows 11  24H2

Memory : 2 x DDR5 Corsair Vengence 32GB. Installed on Recommended slots.
PSU :  Antec B750W.

I did RAM tests and both the RAM's are passed. 

PC Crashes even without GPU. so I can confirm it is not a GPU issue.

I contacted Gigabyte and their response is,

Hello,

   Thanks for your inquiry on Gigabyte Esupport.

1. Please try to check to disable Intel Default setting.

2. Did you set under bios setup XMP to XMP? Please check to set Load optimized Default and check the system under default setting to check if this is over clocking issue.

3. Suggest to installed your RAM at dimms slot A2 and B2 for dual channel configuration as stated under motherboard manual.

4. If above not help, please do send your system to reseller to check if CPU or motherboard issue.

Regards,

Gigabyte

I tried these settings too but it didn't work.

Note : I am not overclocking, it is all default settings.

Please help. 

Thank you in advance.

[DeancR_Intel]

Hi Purus_India,

Thank you for posting in the Community.

I appreciate your efforts for providing this information, would you prefer to continue our communication via email for this?

Best regards, 

Dean R. 

Intel Customer Support Technician 

[Purus_India]

Yes, please. 

[Purus_India]

I didn't receive email from intel yet regarding this. 

[DeancR_Intel]

Hi Purus_India,

I hope you're doing well. I wanted to let you know that I've sent you an email regarding your CPU and the next steps we can take to address the issues you've been experiencing.

Please check your inbox for the email, and feel free to reach out if you have any questions or need further assistance.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[Purus_India]

Received your email and responded to same. I will communicate via email further.

Thank you.