About the 13th14th cpu Oxidation problem and voltage error problem

[blessing_se12]

I first bought it in October of '22

I called tech support and they said the delay would not be based on the time of the first CPU purchase, which I thought was unreasonable and this was not a problem caused by the consumer

Please give consumers due rights and interests, intel should take the initiative to take responsibility for this problem, otherwise there will be more and more people do not trust intel, switch to AMD

I have submitted the technical support, saying that I will be replaced, but is the new product the batch before oxidation?

[CoolBook]

Hi @blessing_se12 

What seems to be the problem with your computer?

[blessing_se12]

Blue screen, the game flash back has contacted the after-sales support to repair and replace, but the after-sales time is not extended, I am very upset, because I am the first batch to buy, what should I do if there is a problem later? intel's own problem why not extend the warranty period?

[CoolBook]

@blessing_se12 

So what brand of computer is that?

[blessing_se12]

Boxed desktop cpu bought separately

[blessing_se12]

13700KF

[CoolBook]

@blessing_se12 

So you assembled the computer with a boxed CPU?

Still under warranty then?

https://www.intel.com/content/www/us/en/support/articles/000057098/processors.html?wapkw=warranty

[blessing_se12]

My purchase date is October 2022

It is still within the warranty period and has been submitted for replacement after sale. However, if it is replaced, the warranty period will not be reset, and the warranty period of the oxidized batch I purchased will prevail

[CoolBook]

@blessing_se12 

I'm not sure I understand the problem.
Do you want to find a processor with oxidized vias? How could you even know what batch to look for?

[blessing_se12]

My purchase time is October 2022, intel officially said that the oxidation problem can be solved in 23 years, so my version must be easily oxidized

[CoolBook]

@blessing_se12 

Short answer: We can confirm there was a via Oxidation manufacturing issue (addressed back in 2023) and that only a small number of instability reports can be connected to the manufacturing issue.

Your current CPU that might be affected by the oxidation defect will not be repaired, it will be replaced by a new one.

The affected batches/units should have been cleared from stock.

@intel should confirm that.

[blessing_se12]

The cpu I replaced is a new batch, but I used the oxidized version before. Is the warranty not extended if the new version is OK? This is unreasonable

[CoolBook]

@blessing_se12 

I don't think there is "an oxidized" version. There was a limited number of units affected by a manufacturing issue.

But, ok you got your replacement CPU before 2023 when this problem was found and fixed?
Now you demand extended warranty? As in all RPL CPUs sold before that date in 2023 should get extended warranty?

Yes, perhaps. I have many of those CPUs so it could be a good thing.

The problem would be the failure analysis of all those units. How could you tell that the issue is caused by oxidation and not an other defect that would only be covered under regular warranty?

You could perhaps add the specific batches that are affected to the warranty database for extended time....

Well, @intel will probably arrange something like that.

[blessing_se12]

The oxidation problem will be fixed in 2023, this is what the official said, but did not specify the month. I purchased it in 2022, so I can confirm that it is the oxidized version, so I want to protect the extended warranty

[CoolBook]

@blessing_se12 

This all becomes a bit confusing...

1. Why is the purchase date important? Do you mean that the replacement CPU was made in 2022?

2. You misunderstood the Intel statement. Not every CPU produced before 2023 has the oxidation defect.

[blessing_se12]

Because intel officially said that the problem of easy oxidation was fixed in 2023, does mine produced in 2022 have oxidation problems? intel only said that the oxidation problem was fixed in 2023, and I assumed that all the previous ones he fixed had oxidation problems.

[CoolBook]

@blessing_se12 

Intel said that only a few chips were affected by that defect. It could be that many of them didn't even pass QA in order to make it out to the customer. I don't know.

For now I have to trust Intel. I have more than 10 potentially affected units, but so far they are all working perfectly fine.

I think it is an incorrect assumption to make that all Raptor Lake CPUs sold before 2024 are about to break down. Especially if operated within safe voltage and temperature margins.

[blessing_se12]

yeah, but I want to extend the warranty to protect my rights

[MohammedAsif]

What's the procedure to return the processor? I7 13700k bought around june 2023!

[Charizor234]

Call them. You want to mention that you are experiencing instability issues.