*9/25/24 - Please go to the following link for the latest updates: Intel Core 13th and 14th Gen Desktop Processor Vmin Instability Issue Root Cause*
Following Intel’s earlier announcement regarding two (2) year warranty extension – from date of purchase, up to a maximum of five (5) years - on Intel Core 13th/14th desktop processors, please see below for additional details on the program.
Intel Core 13th/14th Gen Desktop Boxed/Tray CPUs
The following processors are covered by the warranty extension:
Warranty extension applies to new & previously purchased processors, if they are one of the Intel Core 13th/14th Gen SKUs listed above. This warranty coverage applies to all customers globally.
Standard warranty process and terms apply – which you can review here: https://www.intel.com/content/www/us/en/support/articles/000024255/processors.html.
For users who are or have previously experienced instability symptoms on their Intel Core 13th/14th Gen Desktop processors and need to initiate the exchange process:
- Boxed Processors – please contact Intel Customer Support for further assistance.
- Tray Processors – please contact your place of purchase for further assistance.
- OEM/System Integrator Intel Core 13th/14th Gen-powered desktop system – please contact your system manufacturer for further assistance.
If customers have experienced these instability symptoms on their 13th and/or 14th Gen desktop boxed processors but were unsuccessful in prior RMAs we ask that they reach out to Intel Customer Support for further assistance and remediation.
We appreciate your patience with this process and will continue to share updates relating to the Intel Core 13th/14th Gen desktop processor instability issue.
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