Black Screen - Intel® 11th – 14th Gen Processor Graphics - Windows

[Chad00]

Hi 

 I have problem with Black Screen on Intel® 11th – 14th Gen Processor Graphics - Windows when switching from Nvidia to Optimus using all drivers from this link : https://www.intel.com/content/www/us/en/download/864990/intel-11th-14th-gen-processor-graphics-windows.html

I have Gigabyte Aorus 16x laptop. 

When i install drivers version 32.0.101.6127 from Dec 4, 2024 (OEM) from https://www.gigabyte.com/pl/Laptop/AORUS-16X--2024/support i have no problem with switching between Intel and Nvidia gpus. When i install newest drivers from : https://www.intel.com/content/www/us/en/download/864990/intel-11th-14th-gen-processor-graphics-windows.html like 32.0.101.7085 for 11th-14th Gen Intel® Core™ Processor Graphics i have Black Screen when switching from Nvidia to Intel using Optimus switch. I do not use extra monitors so it makes a huge problem because the only option is to hard reset laptop. Is there any way to update OEM intel drivers to the newest version ?? I do not understand why installing new drivers from Official Intel website creates this problem.

What i have also noticed is:
1. switching from optimus to nvidia - no problem
2. switching back from nvidia to intel - black screen
3. when i use old drivers it uses : iRPLSD_w10_DS
4. when i use new drivers it uses : iRPLSD_w11_DS (task manager information)
5. event intormation in Windows gives this error : Device PCI\VEN_8086&DEV_A78B&SUBSYS_96001458&REV_04\3&11583659&0&10 had a problem starting.

Driver Name: oem25.inf
Class GUID: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: igfxn
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

Device PCI\VEN_8086&DEV_A78B&SUBSYS_96001458&REV_04\3&11583659&0&10 had a problem starting.

Driver Name: oem29.inf
Class GUID: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: igfxn
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

Device PCI\VEN_8086&DEV_A78B&SUBSYS_96001458&REV_04\3&11583659&0&10 had a problem starting.

Driver Name: oem103.inf
Class GUID: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: igfxn
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

I have already contacted Gigabyte and they gave me this information :

Thanks again for the information you provided. Based on the details available, we believe the issue is unlikely to be related to the hardware.

We recommend continuing to use the Intel graphics driver available on our product support page, as it appears to be functioning properly on your system. We also suggest waiting for Intel to release a newer driver version and checking whether the updated driver resolves the issue.

If there is anything we can assist you further with the issue or any feedback, feel free to contact us again along with the invoice to verify channel information as different term may apply. After we received the required information, we will try our best to assist. Cases without updates in 7 days will be closed until further information is received.

Regards,
GIGABYTE

Let me add extra information :

Windows 11 25h2 = FRESH INSTALL

1. Laptop - Aorus 16X Asg - i do not think serial number matters (it was optional to give it when filling up this problem) . It is problem with driver not laptop. So it is problem for this specific Laptop Model.

2 . Graphic Switching is in Nvidia App - System > Display > Global Settings > Display Mode : (Automatic to Nvidia and back to Automatic or Optimus to Nvidia and back to Optimus)

3. Does the issue occur in a specific high-performance game or application?
No. It happens in Windows when switching modes. It is problem with Intel driver. I checked 10 different Intel drivers from official Intel Website. All versions after 32.0.101.6127 cause this problem.

4. I have attached video with newest Intel Graphic driver :
This download installs Intel® Graphics Driver 32.0.101.7085 for 11th-14th Gen Intel® Core™ Processor Graphics.

5. GIGABYTE Control Center version = i do not use it. I switch Between Nvidia and Intel using Nvidia App . It uses Advanced Optimus so Gigabyte App is not necessary.

6. I do not use HDMI to connect extra Displays. I use only Laptop.

7. No additional software is used to tweak any settings in Windows. It is FRESH NEW INSTALL.

8 All other drivers were downloaded from Your Official Website form the OEM Support Page :

https://www.gigabyte.com/pl/Laptop/AORUS-16X--2024/support

Maybe someone have similar problem with new Graphic Drivers and would like to add extra information about your Laptop model as well. 

I would like to use newest Graphic Drivers on Laptop but Gigabyte does not want to fix this problem and says that it is on Intel End to fix it. 

I do not understand why Intel and Gigabyte can not comunicate about issues with each other.

Regards Marcin

[Roy_Intel · Accepted solution]

Hello Chad00,

Thank you for posting your question on the Intel Community.

We noticed that you have created another inquiry and are currently being assisted through that. To avoid any confusion or duplication of efforts, we will be proceeding with closing this inquiry.

Please rest assured that our team will continue supporting you through the new inquiry. If you have any further questions or concerns, feel free to reach out to us there, and we will be glad to assist.

Thank you for your understanding.

Best regards,

Roy,

Intel Customer Support Technician