Bug found in Intel driver and support assistant (23.3.25.6)

[ajk89]

Wasn't sure where exactly to post this, but it may help someone so here goes...

I have found a bug in Intel driver and support assistant.

If you install it, download and install the updates it recommends, it keeps a memory of your installs (c:\programdata\intel\dsa\install-history.json) which is fine.

But, if you then remove that driver and force a rescan with DSA, it detects that the driver version is older, but does not allow/offer to update it again, as it is in the install history it believes it has already been installed. A reboot of the system or service does not resolve this, nor does reinstalling the software, as the directory (c:\programdata\intel) persists between removal. It is possible the removal tool does remove this, but I haven't tried it. Pressing 'refresh results' in DSA does not help, and the tooltray app still remains green.

The workaround I have come up with is to stop the intel DSA services, delete the file (c:\programdata\intel\dsa\install-history.json), start the services again and relaunch the tray app. The scan and tray app now detect the outdated driver and offer to install again.

I hope this helps someone, and that intel fixes this in the future (maybe by having a button to clear the history in DSA, or a check in the software to see if the current installed version matches what it believes to be installed).

And yes, I know this is a niche problem, but with windows update pushing drivers out, there is a possibility of this scenario occuring.

I am on Windows 11 with the latest updates as of 21/07/2023, fresh installation.

[DeividA_Intel]

Hello ajk89,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with Intel® Driver & Support Assistant (Intel® DSA).

I will submit your feedback to the team, in charge so they can have it under consideration for future releases. However, I can't promise this change will be included in the near future.

I will proceed to close this thread, however, you can open a new one in case you need further support or if you face any issues with our products.

Regards,  

Deivid A.  

Intel Customer Support Technician