Can be fixed?

[LazarosSof]

I have a question about this broken thing on the I5 13600k what is it and can be fixed?

[VonM_Intel]

Hi, LazarosSof.

Thank you for posting in our Community.

I see the picture you provided and I'd like to know, what specific issues or symptoms are you experiencing with the i5-13600K? For example, are you encountering system crashes, boot issues, performance problems, or something else? Have there been any recent changes to your system or events that might have caused the damage? For example, did you recently perform any hardware installations, overclocking, or system upgrades? 

According to the image you shared, When I zoomed in, it was a bit blurry. Could you please describe what specifically is broken or damaged? For example, is there a physical crack, a bent pin, discoloration, or something else? The more details you provide, the better I can assist you

Looking forward to your response. Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[LazarosSof]

Hello i have a problem on system boot my pc won't start, in the image it's a pin i think that fell i don't know if it fell or something but i couldn't find it i found some pictures others from the same CPU with the pin attached i can provide it to help.

The photo was from Google image that i found to help 

[VonM_Intel]

Hi, LazarosSof.

This could potentially be the reason behind your PC not starting or booting issues, with a pin possibly dislodged. It's beneficial that you found similar images online that could help clarify the situation. I'd like to confirm if there have been any recent changes to your device setup, including both hardware and software configurations, such as cleaning the system unit, including the processor. Was the processor previously working fine or I mean how long were you able to use the processor before you encountered the issue? Is this a new issue that you encountered right after you bought it? Sorry for so many questions as this information could assist us in pinpointing the issue more effectively.

Von M.

Intel Customer Support Technician

[LazarosSof]

Hello again no problem for the questions i have this processor about 1 year and 3 or 4 months i really want to fix it. After i was doing some cleaning on pc after 2 days the problem appeared to not start showing problem on motherboard like CPU and then VRAM i check everything the last was the CPU processor something was missing and that was that little think, if you know what is that pin on the processor that missing that will help me i think to fix it

[VonM_Intel]

Hi, LazarosSof.

Thank you for your response. I understand your determination to fix the issue with your processor. It sounds like after cleaning your PC, you started experiencing problems related to the motherboard, possibly affecting the CPU and VRAM. It's commendable that you've checked everything thoroughly, and you've identified that something may be missing from the CPU.

We'll need to conduct additional research and discussion within our team regarding this matter. I'll provide an update on this thread once we have more information available.

Von M.

Intel Customer Support Technician

[Bcannon2000]

What is missing on the CPU is called an SMD or surface mounted device. Normally, they aren’t a problem when they fall off, maybe some stability at higher clocks.
I wouldn’t focus on this being the problem with 100% certainty.
First, what do you mean by “won’t start?” Do the fans and lights turn on, won’t go into windows, or no display output at all?
What’s your motherboard as it could have so built in testing tools that could help narrow down the options

[LazarosSof]

Hello there's no image i mean the pc won't start like showing image on TV screen it's dark all working well but the CPU doesn't work because of that little pin i don't know what number of this SMD is the proper rated power that's the last missing thing i need to find for this puzzle.

Thank you a lot all for the support and i appreciate it thank you 

[Bcannon2000]

Don’t worry about the SMD, that’s something we can worry about if needed once we get the basics sorted.

I just want to clarify, when the PC is completely off, and you press the power button the fans and lights turn on in the tower itself, but nothing is displayed, right?

I’m guessing you have a dedicated graphics card given your CPU. Is your display connected to the GPU or the display outputs on the motherboard? The are by where you plug in your mouse and keyboard.

There is a possible really simple solution. Where ever your display is connected, connected it to the other display output. So if it is connected to your GPU, connect it to your motherboard or the other way around.

[LazarosSof]

Yes everything is opening the fans the RGB all.

I have the HDMI on the GPU and the TV is open when im pressing the start button but has no effect no image as i said.

I change the cable on the motherboard and was the same nothing happened.

[Bcannon2000]

Alright, just wanted to be sure I was reading it correctly so there wouldn’t be a mixup. It is late where I am at so this will be my last reply for a while unfortunately or maybe fortunately depending on how I’m doing.

Given everything, it most likely is going to be a CPU problem, but there are a few more things.

I’m sorry if you’ve answered these already, I’m tired and can’t remember if you did or not.

How did you clean your PC? Did you take it apart at all, compressed air, canned air, a brush, etc..
How long do you let it try to boost uninterrupted? (From a loss of power boot, the memory needs to be “trained” and that can take a while depending on your RAM capacity).
Is your CPU fan plugged in (some motherboard really don’t like not having a fan plugged in for the CPU)

The long shot possibility:
Disconnect everything that isn’t essential, internally and externally. So no dGPU, storage, fans (other than the CPU one) keyboard, and mouse plugged in, use only one ram stick, and plug the display to the motherboard.

[LazarosSof]

The way I cleaned it was with compressed air and a brush and some parts with piece of paper.

The problem as i see it is on the CPU that missing SMD resistor it won't let the PC run properly it will try to boot for about 2 or 3 minutes and then it will do restart by it self and try again.

I try many ways with to start the PC no effect because of the CPU SMD resistor that missing.

The missing SMD resistor is the part that not letting start the PC properly, i need the number of it to fix it.

[VonM_Intel]

Hi, LazarosSof.

I noticed that you've done a thorough job cleaning your PC and It appears that the issue lies with the missing SMD resistor on the CPU, preventing it from booting correctly.

I also noticed that @Bcannon2000 mentioned the broken SMD component on the processor. I agree with @Bcannon2000 that SMDs might not always pose a problem when they come off, possibly affecting stability at higher clock speeds. If it's an OEM/ODM issue, you can obtain information from your FAE at Intel. This component is integral to the entire CPU, typically LGA, and for desktop CPUs, including tray CPUs, there is no option for "repair" if a CPU is defective, even if it involves replacing the missing capacitor. I understand that some "repair" shops may find this task manageable, but it carries the risk of the "repaired" CPU operating unstably due to not passing a comprehensive testing process.

Furthermore, we have to warn that it may lead to instability as mentioned above.

Von M.

Intel Customer Support Technician

[LazarosSof]

Hello Mr. Von M.

So you saying that i can't fix it because it will not run properly like before is that correct

Can at least try to fix it with other SMD or i need a similar to the broken one and if yes what type of SMD code i need.

Thank you for your help again.

[VonM_Intel]

Hi, LazarosSof.

Thank you for your reply. Yes, this component is essential for the entire CPU, typically LGA, and for desktop CPUs, including tray CPUs, there is no option for repair if a CPU is defective, even if the issue involves replacing a missing capacitor. Although some repair shops may try to address such issues, as I mentioned previously, there's a risk that the repaired CPU could operate unstably due to a lack of comprehensive testing.

It's crucial to use a component that matches the specifications of the broken one. Without the correct SMD code, attempting a repair with a different component may not resolve the issue or could lead to further problems. I've noted your question, and I'll need to conduct additional research on this matter. I'll get back to you as soon as I have more information.

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, LazarosSof.

Thank you for patiently waiting. We do apologize, but as I mentioned previously that this component is integral to the entire CPU, typically LGA, and for desktop CPUs, including tray CPUs, there is no option for "repair" if a CPU is defective, even if it involves replacing the missing capacitor. Moreover, you may try to search for how to repair Intel CPU capacitors on the internet.

Von M.

Intel Customer Support Technician

[NormanS_Intel]

Hello LazarosSof, 

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored. 

Best regards,

Norman S.

Intel Customer Support Engineer