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I have recently experiencing system crashes upon cold boot ups. After the crash and restart the system runs perfect with the exception of my secure boot being flagged as not updating properly in event logger. Event logger is also logging. Whea dmp files at time of crash.
Upon debug analysis this is produced
WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details. Arguments: Arg1: 0000000000000007, BOOT Error Arg2: ffff940d6c3d3020, Address of the nt!_WHEA_ERROR_RECORD structure. Arg3: 0000000000000000 Arg4: 0000000000000000 Debugging Details: ------------------ Mini Kernel Dump does not contain unloaded driver list Mini Kernel Dump does not contain unloaded driver list Mini Kernel Dump does not contain unloaded driver list KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 1000 Key : Analysis.Elapsed.mSec Value: 1106 Key : Analysis.IO.Other.Mb Value: 0 Key : Analysis.IO.Read.Mb Value: 1 Key : Analysis.IO.Write.Mb Value: 0 Key : Analysis.Init.CPU.mSec Value: 265 Key : Analysis.Init.Elapsed.mSec Value: 97608 Key : Analysis.Memory.CommitPeak.Mb Value: 91 Key : Analysis.Version.DbgEng Value: 10.0.27725.1000 Key : Analysis.Version.Description Value: 10.2408.27.01 amd64fre Key : Analysis.Version.Ext Value: 1.2408.27.1 Key : Bugcheck.Code.LegacyAPI Value: 0x124 Key : Bugcheck.Code.TargetModel Value: 0x124 Key : Dump.Attributes.AsUlong Value: 18 Key : Dump.Attributes.KernelGeneratedTriageDump Value: 1 Key : Failure.Bucket Value: LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys Key : Failure.Hash Value: {5ea80f6a-69bf-5d6f-8fd2-cd87deb91a03} BUGCHECK_CODE: 124 BUGCHECK_P1: 7 BUGCHECK_P2: ffff940d6c3d3020 BUGCHECK_P3: 0 BUGCHECK_P4: 0 FILE_IN_CAB: WHEA-20250107-1521.dmp DUMP_FILE_ATTRIBUTES: 0x18 Kernel Generated Triage Dump Live Generated Dump FAULTING_THREAD: ffff940d6c67c080 PROCESS_NAME: smss.exe STACK_TEXT: ffff830a`8a1f4e40 fffff802`a63a732e : ffff940d`6c3d3000 00000000`00000000 ffff940d`6c3d3020 000000ec`4607f638 : nt!LkmdTelCreateReport+0x1c8 ffff830a`8a1f5380 fffff802`a63a722a : ffff940d`6c3d3000 00000000`00000001 ffff940d`6c3d3000 00000000`00000000 : nt!WheapReportLiveDump+0x76 ffff830a`8a1f53c0 fffff802`a63a7197 : 00000000`00000001 ffff830a`8a1f5aa0 00000000`00000000 000000ec`4607f638 : nt!WheapReportDeferredLiveDumps+0x7a ffff830a`8a1f53f0 fffff802`a6657581 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!WheaCrashDumpInitializationComplete+0x4b ffff830a`8a1f5420 fffff802`a628d355 : ffff940d`6c67c000 00000000`00000000 ffff940d`6c67c080 00000000`00000000 : nt!NtSetSystemInformation+0x641 ffff830a`8a1f5a20 00007fff`602e2e94 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25 000000ec`4607f5d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007fff`602e2e94 MODULE_NAME: GenuineIntel IMAGE_NAME: GenuineIntel.sys STACK_COMMAND: .process /r /p 0xffff940d6c681040; .thread 0xffff940d6c67c080 ; kb FAILURE_BUCKET_ID: LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys OSPLATFORM_TYPE: x64 OSNAME: Windows 10 FAILURE_ID_HASH: {5ea80f6a-69bf-5d6f-8fd2-cd87deb91a03} Followup: MachineOwner --------- 8: kd> !errrec 8: kd> !errec "C:\Windows\LiveKernelReports\WHEA\WHEA-20250107-1521.dmp" errec is not extension gallery command No export errec found 8: kd> !errrec "C:\Windows\LiveKernelReports\WHEA\WHEA-20250107-1521.dmp" 8: kd> !errec C:\Windows\LiveKernelReports\WHEA\WHEA-20250107-1521.dmp errec is not extension gallery command No export errec found 8: kd> !errrec C:\Windows\LiveKernelReports\WHEA\WHEA-20250107-1521.dmp 8: kd> !errrec ffff940d6c3d3020 =============================================================================== Common Platform Error Record @ ffff940d6c3d3020 ------------------------------------------------------------------------------- Record Id : 01db614a14268d61 Severity : Fatal (1) Length : 28896 Creator : Microsoft Notify Type : BOOT Error Record Timestamp : 1/7/2025 21:21:14 (UTC) Flags : 0x00000002 PreviousError =============================================================================== Section 0 : Firmware Error Record Reference ------------------------------------------------------------------------------- Descriptor @ ffff940d6c3d30a0 Section @ ffff940d6c3d32e0 Offset : 704 Length : 2592 Flags : 0x00000000 Severity : Fatal =============================================================================== Section 1 : Firmware Error Record Reference ------------------------------------------------------------------------------- Descriptor @ ffff940d6c3d30e8 Section @ ffff940d6c3d3d00 Offset : 3296 Length : 544 Flags : 0x00000000 Severity : Fatal =============================================================================== Section 2 : Firmware Error Record Reference ------------------------------------------------------------------------------- Descriptor @ ffff940d6c3d3130 Section @ ffff940d6c3d3f20 Offset : 3840 Length : 72 Flags : 0x00000000 Severity : Fatal
Attached is also a txt file of my intel system info logger.
I currently have another cpu on the way to do a cpu swap test but would appreciate any insight if possible.
Best regards, IBananaI
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Hi IBananaI,
Thank you for posting in the Community!
Please share more details about the issue so I can assist you effectively.
Can you describe the issue more to us?
Was this working before or a newly integrated system?
Did you do recent changes with the system?
Have you performed other troubleshooting steps?
Was the processor purchased less than 30 days ago?
Have you updated the BIOS version to the latest?
Did you overclock the processor?
Please note that if the system was overclocked, including voltage/frequency beyond the processor supported specifications, your processor voids warranty.
Best regards,
Dean R.
Intel Customer Support Technician
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Hi IBananaI,
I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.
Best regards,
Dean R.
Intel Customer Support Technician
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Hi IBananaI,
Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.
Best regards,
Dean R.
Intel Customer Support Technician

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