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Cold boot up crashes

IBananaI
Beginner
789 Views

I have recently experiencing system crashes upon cold boot ups. After the crash and restart the system runs perfect with the exception of my secure boot being flagged as not updating properly in event logger. Event logger is also logging.  Whea dmp files at time of crash. 

Upon debug analysis this is produced 

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000007, BOOT Error
Arg2: ffff940d6c3d3020, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------

Mini Kernel Dump does not contain unloaded driver list
Mini Kernel Dump does not contain unloaded driver list
Mini Kernel Dump does not contain unloaded driver list

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1000

    Key  : Analysis.Elapsed.mSec
    Value: 1106

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 265

    Key  : Analysis.Init.Elapsed.mSec
    Value: 97608

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 91

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27725.1000

    Key  : Analysis.Version.Description
    Value: 10.2408.27.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2408.27.1

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x124

    Key  : Bugcheck.Code.TargetModel
    Value: 0x124

    Key  : Dump.Attributes.AsUlong
    Value: 18

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Failure.Bucket
    Value: LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

    Key  : Failure.Hash
    Value: {5ea80f6a-69bf-5d6f-8fd2-cd87deb91a03}


BUGCHECK_CODE:  124

BUGCHECK_P1: 7

BUGCHECK_P2: ffff940d6c3d3020

BUGCHECK_P3: 0

BUGCHECK_P4: 0

FILE_IN_CAB:  WHEA-20250107-1521.dmp

DUMP_FILE_ATTRIBUTES: 0x18
  Kernel Generated Triage Dump
  Live Generated Dump

FAULTING_THREAD:  ffff940d6c67c080

PROCESS_NAME:  smss.exe

STACK_TEXT:  
ffff830a`8a1f4e40 fffff802`a63a732e     : ffff940d`6c3d3000 00000000`00000000 ffff940d`6c3d3020 000000ec`4607f638 : nt!LkmdTelCreateReport+0x1c8
ffff830a`8a1f5380 fffff802`a63a722a     : ffff940d`6c3d3000 00000000`00000001 ffff940d`6c3d3000 00000000`00000000 : nt!WheapReportLiveDump+0x76
ffff830a`8a1f53c0 fffff802`a63a7197     : 00000000`00000001 ffff830a`8a1f5aa0 00000000`00000000 000000ec`4607f638 : nt!WheapReportDeferredLiveDumps+0x7a
ffff830a`8a1f53f0 fffff802`a6657581     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!WheaCrashDumpInitializationComplete+0x4b
ffff830a`8a1f5420 fffff802`a628d355     : ffff940d`6c67c000 00000000`00000000 ffff940d`6c67c080 00000000`00000000 : nt!NtSetSystemInformation+0x641
ffff830a`8a1f5a20 00007fff`602e2e94     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
000000ec`4607f5d8 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007fff`602e2e94


MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel.sys

STACK_COMMAND:  .process /r /p 0xffff940d6c681040; .thread 0xffff940d6c67c080 ; kb

FAILURE_BUCKET_ID:  LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {5ea80f6a-69bf-5d6f-8fd2-cd87deb91a03}

Followup:     MachineOwner
---------

8: kd> !errrec
8: kd> !errec "C:\Windows\LiveKernelReports\WHEA\WHEA-20250107-1521.dmp"
errec is not extension gallery command
No export errec found
8: kd> !errrec "C:\Windows\LiveKernelReports\WHEA\WHEA-20250107-1521.dmp"
8: kd> !errec C:\Windows\LiveKernelReports\WHEA\WHEA-20250107-1521.dmp
errec is not extension gallery command
No export errec found
8: kd> !errrec C:\Windows\LiveKernelReports\WHEA\WHEA-20250107-1521.dmp
8: kd> !errrec ffff940d6c3d3020
===============================================================================
Common Platform Error Record @ ffff940d6c3d3020
-------------------------------------------------------------------------------
Record Id     : 01db614a14268d61
Severity      : Fatal (1)
Length        : 28896
Creator       : Microsoft
Notify Type   : BOOT Error Record
Timestamp     : 1/7/2025 21:21:14 (UTC)
Flags         : 0x00000002 PreviousError

===============================================================================
Section 0     : Firmware Error Record Reference
-------------------------------------------------------------------------------
Descriptor    @ ffff940d6c3d30a0
Section       @ ffff940d6c3d32e0
Offset        : 704
Length        : 2592
Flags         : 0x00000000
Severity      : Fatal


===============================================================================
Section 1     : Firmware Error Record Reference
-------------------------------------------------------------------------------
Descriptor    @ ffff940d6c3d30e8
Section       @ ffff940d6c3d3d00
Offset        : 3296
Length        : 544
Flags         : 0x00000000
Severity      : Fatal


===============================================================================
Section 2     : Firmware Error Record Reference
-------------------------------------------------------------------------------
Descriptor    @ ffff940d6c3d3130
Section       @ ffff940d6c3d3f20
Offset        : 3840
Length        : 72
Flags         : 0x00000000
Severity      : Fatal

 

Attached is also a txt file of my intel system info logger. 

I currently have another cpu on the way to do a cpu swap test but would appreciate any insight if possible. 

Best regards, IBananaI

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DeancR_Intel
Moderator
721 Views

Hi IBananaI,


Thank you for posting in the Community!


Please share more details about the issue so I can assist you effectively.

 

Can you describe the issue more to us?

Was this working before or a newly integrated system?

Did you do recent changes with the system?

Have you performed other troubleshooting steps?

Was the processor purchased less than 30 days ago?

Have you updated the BIOS version to the latest?

Did you overclock the processor?

Please note that if the system was overclocked, including voltage/frequency beyond the processor supported specifications, your processor voids warranty.

 

Best regards,

 

Dean R.

Intel Customer Support Technician



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DeancR_Intel
Moderator
686 Views

Hi IBananaI,


I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

 

Best regards,

 

Dean R.

Intel Customer Support Technician



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DeancR_Intel
Moderator
639 Views

Hi IBananaI,


Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.


Best regards,

 

Dean R.

Intel Customer Support Technician


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