Control crashing - 12900K

hgu77 · ‎05-27-2022

Hi pc:
12900K with NZXT KRAKEN X73
2x16GB DDR4 KINGSTON DDR4 3600MHZ in GEAR 1
RTX 3090 Ti Gigabyte Gaming
Aorus Z690 Elite DDR4 bios F5
SSD 1 TB NVM PCIE
Seasonic 1300W PX Prime Platinium

Control crashing randomly to desktop. App error in event logs:rlmdwin10 dll. No driver crash.
rl_rmdwin10_f.dll as fault in event viewer
Cpu and gpu is on stock. Only XMP on 3600 in gear 1.
No errors in Karhu Ram test. No errors in HCI MEMTEST. Other games no crashing. Only Control. I tried to windows 11 but still crashing. Even no raytracing,low details,the same crashing.
I read somewhere to disable e-cores maybe?But i dont know how to do that.
On my previous platform with 10850K Control was not crashing. Now on 12900K crashing. Thx

https://steamcommunity.com/app/870780/discussions/0/3273566073556282134/
https://www.reddit.com/r/controlgame/comments/ri5b4m/freezingcrashing_during_main_game_and/

DeividA_Intel · ‎05-27-2022

Hello hgu77,

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Core™ i9-12900K Processor.

In order to better assist you, please provide the following:

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change it to "Detailed View".
To save your scan, click Next and click Save.

2. Can you take a short video of the issue?

3. Can you take a picture of the error in the event logs?

4. Is the issue recent?

5. Did the game used to work before with your CPU?

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎05-31-2022

Hello hgu77,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎06-02-2022

Hello hgu77,

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.

Regards,

Deivid A.

Intel Customer Support Technician