Driver Failed to load for Intel(R) Innovation Platform Framework Processor Participant Device

[mandrews79]

Hi,

In resolving a separate issue that got me to look in Windows Event Viewer, I also noticed this error message:

The driver \Driver\WUDFRd failed to load.

Device: PCI\VEN_8086&DEV_7D03&SUBSYS_88CA1043&REV_04\3&11583659&0&20

Status: 0xC0000365

Apparently this is an issue with the Intel(R) Innovation Platform Framework Processor Participant device.

I tried uninstalling the driver then downloading the drivers from Asus and reinstalling, but the error persists. Hope someone here can help with this.

Thanks!

[JohnM_Intel]

Hello mandrews79,

Thank you for raising your concern here in the Intel Community.

I understand how frustrating it can be to encounter this issue, and I’m here to help you resolve it. Before we proceed with troubleshooting, I would like to gather some additional information about your system and the steps you have already taken.

Please provide the following details:

• Are you using a laptop or a desktop system?
• Have you tried updating the chipset drivers?
• Did the issue start after a recent update, or was it already present before?
• Could you please share your full system specifications (processor, motherboard, RAM, graphics, OS version, etc.)?

Once I have this information, we can move forward with the appropriate next steps.

Regards,

John M.

Intel Customer Support Technician

[mandrews79]

Thank for your help John!

• Are you using a laptop or a desktop system? - Desktop
• Have you tried updating the chipset drivers? - Yes. I tried both the latest from Intel and Asus's preferred version.
• Did the issue start after a recent update, or was it already present before? - I believe it was after an update on 2/16. I performed a Windows update noticed a few security updates and then also an "Asus firmware update". After my computer rebooted my thunderbolt display port stopped working. After troubleshooting with Asus support didn't help, I looked in the event viewer and noticed that this error appeared:

The driver \Driver\WUDFRd failed to load.

Device: ROOT\DISPLAY\0000
Status: 0xC0000365

I was eventually able to fix that error by googling it and then running DDU and re-installing the graphics driver. However I noticed that the other error above remained and couldn't fix it by removing and reinstalling the driver for that device.

Could you please share your full system specifications (processor, motherboard, RAM, graphics, OS version, etc.)? - Attached is a report from the Intel System Support Utility.

[JohnM_Intel]

Hello mandrews79,

Thank you for providing the requested information.

To help us isolate the issue, please follow the steps below. Once completed, kindly let me know the results. If the issue persists, we will proceed with further troubleshooting.

1. Update to the latest graphics driver version 32.0.101.6913 (WHQL Certified) or newer.
2. Perform a clean installation using Intel Display Driver Uninstaller (DDU) before updating or installing the latest graphics driver.
3. If the issue still persists, reinstall Windows 11 and go back to the 23H2 version.

Regards,

John M.

Intel Customer Support Technician

[mandrews79]

Hi John,

I have already performed the DDU for the graphics driver. It did fix the original issue I had, i.e. the thunderbolt display not working.

But, the other driver that isn't loading I believe is for the Innovation Platform Framework Processor Participant Device. There is no DDU for that type of driver. I tried uninstalling and 'deleting' the driver and then re-installing, but that error still appears. Sounds like I would have to re-install Windows which I would rather not do at this point. I actually did that a few months ago to try to eliminate some other crashing issues.

[mandrews79]

Oh and that device does appear to be working in Device Manager, no yellow exclamation point next to it, but that error does re-appear in Event Viewer after each reboot, so its a bit concerning.

[JohnM_Intel]

Hello mandrews79,

Thank you for the update and for confirming that the other issue was resolved after updating the driver that’s great to hear.

Regarding the IPFP, kindly update it to Intel® Innovation Platform Framework version 2.1.10103.24. After completing the update, please monitor the system and check if the issue still persists.

If the problem continues after updating to this version, please let me know so I can provide the next appropriate troubleshooting steps.

Regards,

John M.

Intel Customer Support Technician

[JohnM_Intel]

Hello mandrews79,

I hope you had the chance to review the information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to efficiently resolve this matter.

Regards,

John M.

Intel Customer Support Technician

[JohnM_Intel]

Hello mandrews79,

As there has been no reply, I will proceed with closing this matter. Should you have any additional concerns, you may submit a new question, and we’ll gladly continue assisting you.

Regards,

John M.

Intel Customer Support Technician

[JohnM_Intel]

Hello mandrews79,

As this thread will be closed, I wanted to provide you with the steps to follow. If the issue persists after completing them, I recommend creating a new support thread so we can assist you further.

Check Windows User-Mode Driver Framework (WUDFRd) Service

1: Open Services (Win + R > type services.msc > Enter).

2: Find "Windows Driver Foundation - User-mode Driver Framework".

3: Right-click > Properties.

4: Set Startup Type to Automatic.

5: Click Start if it’s not running.

Run Memory Test

1: Press Win + R, type mdsched.exe, and press Enter.

2: Choose Restart now and check for problems.

3: Let the test complete (this can take some time).

If errors appear, your RAM may be faulty.

Run Disk Check

1: Open CMD as Administrator.

2: Type: chkdsk /f /r

3: Press Enter and restart your PC.

Thank you for your understanding.

Regards,

John M.

Intel Customer Support Technician