I3 1115G4 overheating and high consumption

[vja282]

Hi, I have an HP 240 G8 laptop with an i3 1115G4 processor. When used, the temperature increases and battery consumption increases, resulting in a short battery life. I've changed the thermal paste, updated the drivers, and updated the BIOS, but the problem persists. I don't know what other fault it could be or what the problem is. Thank you very much.

[JedG_Intel]

Hello vja282,

It seems that you're seeing temperature and batter consumption increase causing a short battery life.

Please be informed that product you are reporting is an OEM original equipment manufacturer device. Kindly take into consideration that our support may be limited since we are not familiar with the technology, settings and customizations that the OEM has designed on your system, However I will do my best to assist you with your concern.

Please share the information below for me to assist you effectively.

1. Did you observe this issue from the start of using the laptop?

2. Did you check the laptop's fan?

3. Have you contacted the OEM about this issue?

4. Does the laptop overheat during specific activities, like gaming or video editing?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello vja282,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello vja282,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician