IPDT fails to test

[Malethar]

I've been having problems with IPDT lately. It'll open with this error message: 

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Problem happened reading Modules Configuration. Message: System.IO.IOException: The process cannot access the file 'C:\Program Files\Intel Corporation\Intel Processor Diagnostic Tool 64bit\Modules_config_run.xml' because it is being used by another process.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
at System.Xml.XmlDocument.Save(String filename)
at Win_IPDT.Form1.Write_Config()
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OK
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Then, the tool opens, and I click Start Test, and it'll run a couple tests. So far, the furthest I got was Cache before it stops with the error "Could not open ResultsFile for writing". I updated my .NET Framework, I've uninstall and reinstalled, deleting the Modules_config_run.xml file, and running as administrator. Anyone know how to fix this problem?

[RandyT_Intel]

Hello Malethar,

Thank you for reaching out to us regarding the issue you’re experiencing with your IPDT software. To better assist you, I need to gather some additional information. Could you please answer the following questions? 

1. Has this issue occurred before? 
2. Can you please run the System Support Utility (SSU) and share the logs with me? 

Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response. 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello Malethar,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[Malethar]

Thank you

[RandyT_Intel]

Hello Malethar,

I recommend trying the following troubleshooting step to address the issues you've been experiencing: 

1. Reinstall IPDT: Completely uninstall IPDT, delete any remaining files in the installation directory, and then reinstall the latest version from Intel's official website.
2. Run as Administrator: Although you've already tried this, make sure to run both the IPDT and any related applications as an administrator to ensure they have the necessary permissions.
3. Close Conflicting Processes: Ensure no other applications or processes are accessing the Modules_config_run.xml file. You can use Task Manager to identify and close any conflicting processes.
4. Check for Software Conflicts: Ensure that no other diagnostic tools or software are running simultaneously that might conflict with IPDT.

You can also visit this article for more information: The Intel® Processor Diagnostic Tool Overview, Download, and...

Please let me know the results after you've had a chance to try this, and feel free to reach out if you have any questions or need further assistance.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello Malethar,

I wanted to follow up regarding the information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello Malethar,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 

Best regards, 

Randy T. 

Intel Customer Support Technician