Intel 630 UHD Graphics issues

[Jo3000]

Hi, I have a  HP Envy All-in-One 32-a10xxx, which has a intel 630 UHD & nvidia GTX 1650 graphics cards. I recently did a clean install of win10 and the pc updated the drivers with microsoft basic display adaptor and although it works it does not allow me to connect a second screen, the refresh rate in not right, not sure how the shared memory is used and no brightness control.

Win10 is now giving me notifications of installing 630 UHD driver 30.0100.9864 automatically and when its finished the pc will not boot into win and I have to remove via safe mode for it to work. If I try to install a 630 UHD 31.0.101.2130 drivers as per intel DSA, I have having the same problem.

Would greatly appreciate if you be able to give me some advice on how I can fix this issue?

I have attached: 2 x SSU reports, 1 with the Microsoft BDA & the other i630UHD

Thanks

[Mike_Intel]

Hello Jo3000,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. When did you purchase the system?
2. Was it working fine before with the old Windows 10 version?
3. Can you share to us why did you reinstall the OS?
4. Have tried checking with HP if it is okay to reinstall the OS?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Jo3000]

Thanks for getting back to me. With ref to your questions
1. Aug 2021
2. It was working fine until a blue screen appeared, I don't know any details as it's my sons pc. I asked him to re install win 10.
3. As above I thought it would sort it out as my son might of tried to change/delete sys files.
4. As I have not had any issue with the other drivers, I thought it might be relating to an intel driver and it might be that I need a specific driver. I will contact hp also.

Thanks

[LeonWaksman]

From the HP Download Page, download and install the Chipset Driver and Intel Management Interface Driver. The Chipset Driver have to be the first driver installed after Windows installation. After installing the both above drivers, reboot your computer and install all other drivers (including the Graphic Driver.

Leon

[Jo3000]

Thank you for your guidance, it makes sense and I have followed by installing win10 from usb, downloaded from ms, then installed the chipset drivers and intel mi driver downloaded from hp, then installing the 630 driver, however it's still crashing. It's only when I disable the 630 gc in safe mode and reboot is when the system is stable and usable.

[Mike_Intel]

Hello Jo3000,

Thank you for the update.

Let me asked the following questions since you made some changes.

1. By the way, have you tried contacting the OEM manufacturer of the system regarding this issue?
2. Since you made some changes, please help generate the latest SSU of your system. Kindly open the link below for the steps:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Jo3000]

Hi Michael, please SSU as requested.

Also apologies for not getting back to you, I have been in contact with the hp community. The update is based on my previous message, installing win10 followed by drivers as instructed, but then I have installed win11 (by accident) using the assistant in update. So far the issues are the same, however the crashes are less abrupt and when I install the latest drivers, I hear a confirmation and the screen changes, then a black screen appears and it starts to reboot, sometime it goes to the blue screen so I can restore, sometimes it does a repair and disables the adapter.

Also, I have used the hp hardware diagnostic tool on both quick and extensive mode and there was no issue and all hardware test passed.

I have also included the device manager screen shot, along with driver information and event log, hoping it will provide more information.

Thanks

[Mike_Intel]

Hello Jo3000,

Thank you for the update.

Upon reviewing all of your post, let me check if you tried contacting HP support to check if this is a hardware issue?

Because the issue is present on Windows 10 and 11, tried to reinstall the drivers multiple times on different OS.

You may check the BIOS or if they have BIOS settings for this issue?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Jo3000]

Hi Michael, Thank for reviewing my posts. I have contacted HP support (community) and currently in contact with their whats app support. So far with community its been about different ways of installing drivers, which has not worked. With the HP whats app support it has been about checking drivers are uptodate inc the BIOS which is the latest F.32 and updating the drivers from the intel site, then resetting the computer in windows, non has worked.

I have used HP diagnostic tool to check all hardware on extensive testing mode, both in windows and from the BIOS and both tests were clean passes and no issues identified.

I am still in contact with HP support for next steps, but I think I need a diagnostic tool to identify what the problems is,, if it was a normal pc and not a AIO computer I think this would be alot easier.

Would you know of any software which could identify hardware issue?

Thanks

[Mike_Intel]

Hello Jo3000,

Thank you for the update.

Since this is HP's system, they should have their own diagnostic software for you to use.

We have Processor Diagnostic tool however this is for the processor only:

https://www.intel.com/content/www/us/en/support/articles/000005567/processors.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Jo3000,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel · Accepted solution]

Hello Jo3000,

I hope you are having a good day.

I am sending another follow up to check if you still have clarifications and I am hoping that you are now talking with HP regarding this issue. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician

[Jo3000]

Hi Michael, yes I have been in contact with hp and we have agreed on a physical repair. Thanks for your help.

[Amit_ranj]

hi is the problem still persists as i am still facing issue