Intel Core 13th/14th Gen Boxed Desktop Processor Warranty Update

[Thomas_Hannaford]

*9/25/24 - Please go to the following link for the latest updates: Intel Core 13th and 14th Gen Desktop Processor Vmin Instability Issue Root Cause*

Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process. We stand behind our products, and in the coming days we will be sharing more details on two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.

In the meantime, if you are currently or previously experienced instability symptoms on your Intel Core 13th/14th Gen desktop system:

• For users who purchased systems from OEM/System Integrators – please reach out to your system manufacturer’s support team for further assistance.
• For users who purchased a boxed CPU – please reach out to Intel Customer Support for further assistance.

At the same time, we apologize for the delay in communications as this has been a challenging issue to unravel and definitively root cause.

[Lordzzz]

太经典了哥

[THAODINH]

Hi Thomas,

May I know whether we have an official public article regarding this 02-year-extension and related terms/conditions?

As check article#000005862, the time is still 03 year: https://www.intel.com/content/www/us/en/support/articles/000005862/processors.html

[LitkMivalls_1998]

Okay what about us customers who doesn't have the original box anymore? This issue getting too long and we're running out of patience. Why can't we just fill a from here and send this defective cpu already? Come on intel! Aren't you a reliable company? I would rather have a refund than a replacement because now I WANT A DIFFERENT CPU BRAND. 

[lorvar]

Your receipt should be sufficient, not the original box

[ysk_PLUZ]

延長は当然だが、もっとRMAのプロセスを最適化してほしい。

交換品を待っている間にPCを使用できないのはユーザーにとって大きなlossだ。

[Nate6]

Will this warranty apply to users who purchased pre-built systems from OEMs like Dell?

[pressed_for_time]

The warranty for pre-built systems is with the supplier of the pre-built system such as Dell.

[twisters]

保証を受けたとして交換してintelから差し出されるCPUはまた同じように壊れる製品ならば何十年延してもらってもintelの信頼は失われたアークのように二度と戻らないです

[CoolBook]

This is a configuration issue.

You are not forced to use the same configuration.

Then it will not break.

[Senkuchan]

5 years warranty is not bad

[AlHill]

@14900kFail   You are certainly entitled to your opinions.  However, name calling and foul language usage will not be tolerated.

I suggest you read the house rules before posting again.

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]

[aCNuser]

the thing is that if a processor has no problem, it usually could last at least 10 years,but this processor is failure too frequently.

to be honest i believe most who has bought this processor could hit full refund in 5 years after 2 times of RMA

[TanPhan_CG3D]

Can you advise me on how to update or handle this situation?

When I "window + D" out of a software, for example the game Valorant, it freezes/hangs the PC, the mouse can still move, but other windows and software cannot work anymore, the screen is black, or is still just the background of the window.

I have to Restart my PC My card and RAM are used normally: RTX 3060 + Ram 64 GB 3600MHz Gskill(32*2), Sigmatek 750W 80plus Bronze power supply, AIO 360 water cooler, SSD 1TB Kingston

I checked while working in some 3D software such as ZBrush, substance painter, Maya, Blender, Valorant game...)
Average CPU temperature is about 55-60 degrees Celsius, GPU 55%

---

I know that the 13th and 14th generations are having major problems, and can cause damage to other components such as GPU, RAM, main board... so what will the CPU warranty be like if I bought from a retailer in Vietnam, can they exchange for a new product if the CPU cannot work normally?

[aCNuser]

download intel XTU and manually limit the P core ratio/frequency until it can pass Prime95 "small ffts'

you can also turn down the frequency in bios

it is a widely exist problem, RMA may works but it is very possible to happen again

[TanPhan_CG3D]

so may u help me the number
Should i set up how much to limit limit the P core ratio/frequency

[aCNuser]

better to try on you own, by the way what is your processor? 136k?

[aCNuser]

my processor is 139k and i have to down it to 5.2, for P core 5 it has to be 4.8

[ativadee]

Intel has acknowledged instability problems with their 13th and 14th generation desktop processors.

[OlegKruk]

Hello, I purchased an Intel Core i9-13900K processor in November 2022 as a tray version. I have been experiencing system instability and frequent crashes. 

In a post you published on July 26, 2024, at 9:55 AM, you saying, "For users who purchased boxed/tray 13th/14th Gen desktop processors - please reach out to Intel Customer Support for further assistance."

in last post on August 2nd you saying 

For users who purchased systems from OEM/System Integrators – please reach out to your system manufacturer’s support team for further assistance.

For users who purchased a boxed CPU – please reach out to Intel Customer Support for further assistance.

I'd like to clarify Can I directly contact Intel Customer Support to initiate an RMA process if I have tray processor ( Core i9-13900K) ?

[n_scott_pearson]

Tray processors purchased in the gray markets come with no warranty, so using the normal RMA process may not work. I suggest that you directly contact (read: not here in the Communities) the Intel Customer Support agents to discuss your situation.

...S

[banks23]

Is the Intel RMA process down?? It has been a week since I sent them all the information needed and they ghosted me. I need a refund, sending me replacements that will degrade is pointless!