Intel Driver & Support Assistant Fails to Scan When Page Language Is Simplified Chinese

[TomCN]

I encountered an issue when updating drivers on my laptop using Intel Driver & Support Assistant.

When the tool notifies me that a driver update is available and I click the notification, it opens a webpage for the update process. However, when the webpage language is set to Simplified Chinese, it shows the message: “Unfortunately, something went wrong while trying to scan.”

If I switch the webpage language to English, the scan and driver update process works normally without any problem.

This seems to indicate that the issue only occurs when the page is displayed in Simplified Chinese. Could you please help clarify why this happens? Is it a known bug or a localization issue with the Chinese version of the page?

For reference, this behavior consistently occurs on my system, and switching the page language to English immediately resolves the issue.

Thank you for your assistance.

[BrenzL_Intel]

Hello TomCN,

Thank you for reaching out to the Intel Community Forum.

Thank you for your feedback. I truly appreciate you bringing this matter to our attention, as input like yours helps us continue improving the usability and reliability of our products.

Please be advised that your reported concern will be forwarded to the appropriate department for review. We will check and further investigate the issue you encountered, and we will provide you with an update once the results are available.

If you have any further questions, please feel free to reach out.

Thank you for your cooperation.

[BrenzL_Intel · Accepted solution]

Hello TomCN,

Thank you for your patience.

After replicating the reported issue using the Simplified Chinese language setting, we were able to observe the same behavior on our end.

If you would still like to resolve this issue, please try the following recommendations:

Intel® DSA Quick Troubleshooting Steps

Check Intel® DSA Services

1. Open Services from Windows Search.
2. Ensure that the following services are running:

• Intel® DSA Service
• Intel® DSA Updater Service

1. If they are not running, please start them.
2. If they are already running, please restart both services.

Check for Pending Windows Updates

• Install any available Windows updates.
• Restart the system after the updates are completed.

If the DSA Scan Still Fails

1. Clear your browser cache and close the browser.
2. Rescan using one of the following browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge (Legacy version 44.17763 or later)

1. Disable any ad blockers and privacy-related browser extensions.
2. Open Command Prompt or PowerShell as Administrator and run the following commands:

• netsh http add iplisten 127.0.0.1
• net stop DSAService && net start DSAService

However, if you are already satisfied with using the English language interface when downloading drivers, please confirm so that we may proceed with closing this thread.

We look forward to your response. Thank you once again.

Best regards,

Brenz L.

Intel Customer Support Technician

[TomCN]

Hello Brenz,

Thank you for your response and for taking the time to reproduce the issue on your end.

I have followed the troubleshooting steps you provided, including checking the Intel DSA services, installing pending Windows updates, clearing browser cache, and testing with different browsers. Unfortunately, the issue still persists when the page language is set to Simplified Chinese.

At the moment, I will continue using the English interface as a workaround to update my drivers.

However, since the issue has been successfully reproduced, I would appreciate it if this could be reported internally and considered for a fix in a future update, as it affects the user experience when using the Simplified Chinese interface.

Please feel free to proceed with closing the thread if needed.

Thank you again for your support.

Best regards,
Tom

[BrenzL_Intel]

Hello TomCN,

After reviewing my previous response, I apologize and please we would like to clarify that we are not consistently able to observe the same issue under normal conditions on our end. To further validate, we conducted two separate tests, and we have shared a video with you for transparency:

1. Testing by changing the system language
2. Testing by changing the language setting within Intel® Driver & Support Assistant (IDSA)

Based on our testing results, the behavior does not appear consistently, which suggests that the issue may be environment-specific.

To help resolve the issue, we kindly ask you to follow the troubleshooting steps outlined in Intel support article 000102245, which provides detailed guidance for Intel® DSA scan issues:

https://www.intel.com/content/www/us/en/support/articles/000102245/software.html

Recommended Troubleshooting Steps:

• Ensure Intel® DSA services are running
• Install all pending Windows updates and restart the system
• Clear browser cache and retry using a supported browser
• Disable ad blockers or privacy-related browser extensions
• Restart Intel® DSA services using Command Prompt or PowerShell (Administrator)

Please let us know if the issue still persists after completing these steps.

Once again, if you are already satisfied using the English language interface when downloading drivers, kindly confirm so that we may proceed with closing this case.

Thank you again for your understanding and cooperation. We look forward to your response.

Best regards,

Brenz L.

Intel Customer Support Technician

[BrenzL_Intel]

Hello TomCN,

Could you please confirm if you have reviewed the information I posted? Your feedback at your earliest convenience would be greatly appreciated so we can decide on the best way to proceed with resolving this matter.

Best regards,

Brenz L.

Intel Customer Support Technician

[BrenzL_Intel]

Hello TomCN,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Brenz L.

Intel Customer Support Technician