Intel Driver and Support Assistant doesn't work.

[ArtyG]

Hello,

I am facing an issue while launching Intel Driver and Support-Assistant.

I have a message "failure to scan" (find the french screenshot in attach).

I am using MSi Laptop under Win10.

I recently replaced my HDD "D:\" drive by a SSD one ("Crucial" Brand) and it could be link to the problem.

It is a secondary data Disk and there no system running on it.

I assume that the new SSD Disk is not in the granted list but i cannot even check the other Intel elements.

To try to fix this issue i followed the steps explained in next post, but without success :

https://community.intel.com/t5/Graphics/Driver-and-Support-Assistant-Not-Working-On-Windows-10/m-p/1245695

So, i took the logs as explained in the post and put it in attach.

Thanks in advance for any help on this problem !

Cheers,

ArtyG

[ArtyG]

Hello,

In addition, when i launch IDSA tool, i find these 2 exceptions in windows journal :

<DSAExceptionEvent xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="https://www.intel.com"><OS><Description>Windows 10 Pro</Description><Version>6.3</Version><Build>19045</Build><Release>2009</Release><EpmId>windows-10 -22h2-64</EpmId></OS><DSAVersion>24.3.26.8</DSAVersion><Module>DSAServiceCore.dll</Module><ClassName>DSAServiceCore.Controllers.Session.PopulateSessionController</ClassName><MethodName>SetOemSupportDetails</MethodName><ExceptionType>UnknownOem</ExceptionType><Message>Micro-Star International Co., Ltd./Micro-Star International Co., Ltd.</Message></DSAExceptionEvent>

<DSAExceptionEvent xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="https://www.intel.com"><OS><Description>Windows 10 Pro</Description><Version>6.3</Version><Build>19045</Build><Release>2009</Release><EpmId>windows-10 -22h2-64</EpmId></OS><DSAVersion>24.3.26.8</DSAVersion><Module>DSAServiceCore.dll</Module><ClassName>DSAServiceCore.Controllers.Session.SessionController</ClassName><MethodName>StartActions</MethodName><ExceptionType>InvalidOperationException</ExceptionType><Message>La séquence ne contient aucun élément.</Message></DSAExceptionEvent>

Is there a missing configuration ?

Thanks for any help !

ArtyG

[Mike_Intel]

Hello ArtyG,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

• Is it working fine before?
• Did you change any settings before the issue started?
• What is the complete model of your MSI laptop?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[ArtyG]

Hello Michael,

Thanks for your answer and sorry for the answer delay.

Yes it was working well before and i'm not sure at all that the new SSD is the problem.

I didn't changed anything else.
The only changed that i found, it that package KB5037768 was superseded just before the problem appeared (see attach).
This package feature was delivered to fix a VPN issue, so it seems far from my problem.

But that said, IDSA started to work again by 19/07 without apply any change !
I still don't understand why, and as you can see in the attach html file, the new SSD is well recognised (and its pilote is from microsoft, see attach html in 7z file).
As i fear that it could happen again, i tried to investigate further but i didn't found a logical reason

Anyway, thanks again for your help !

Cheers,
Éric / ArtyG

[Mike_Intel]

Hello ArtyG,

Thank you for the reply.

Let me clarify first. Your IDSA is now working fine?

There are a lot of factors for IDSA to have errors because it is web based and it is using a browser.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[ArtyG]

Hello Michael,

Yes IDSA is working fine now.

I don't know why it was not working, and why it started to work again...

If you know which traces could help to understand, please tell me.

Best regards,

ArtyG

[Mike_Intel]

Hello ArtyG,

Thank you for the reply.

There a re a lot of possible causes for IDSA to have issues. It could be the browser needs to be updated, browsers cache, Windows update and even the connection. If you will have some issues again, kindly follow this steps:

https://www.intel.com/content/www/us/en/support/articles/000059899/software/software-applications.html

Since IDSA is now working, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician