Intel Driver and Support Assitant "Endless scan" problem

[ambi_b]

Ever since I believe yesterday or the day before yesterday, I can't properly use the Intel DSA service on my laptop - Lenovo IdeaPad Gaming 3 15IHU6.

When I boot up DSA I'm stuck in an endless scan, but the small icon for DSA on my windows taskbar has a small red dot on top of it showing that I should check for new drivers.

I have tried to fix this problem using the methods described here:

https://www.intel.com/content/www/us/en/support/articles/000026895/software/software-applications.html

but the proposed steps didn't fix the problem.

I tried to use different browsers, but that didn't fix anything either.

Please help me as it's driving me crazy.

[JohnM_Intel]

Hello ambi_b,

Thank you for reaching out and for providing detailed information about your concern.

I understand that you’re having issues with the Intel® Driver & Support Assistant (Intel® DSA) on your Lenovo IdeaPad Gaming 3 15IHU6, where the scan gets stuck in an endless loop even though the taskbar icon indicates available updates. I also appreciate you taking the time to follow the troubleshooting steps from our support article and trying different browsers.

To help us investigate this further, please provide the following details:

• The version of Intel® DSA currently installed on your system.
• The browser(s) you’ve tried running Intel® DSA with.
• A screenshot or description of any error messages (if applicable).
• Confirmation if your Windows OS and browser are fully updated.

In the meantime, please try the following additional steps:

1. Uninstall Intel® DSA completely using Apps & Features in Windows.
2. Restart your system.
3. Download and install the latest version of Intel® DSA directly from:
4. Intel® Driver & Support Assistant Download Page
5. After installation, run the tool again and check if it completes the scan successfully.

If the issue persists after reinstalling, please share the requested details so we can proceed with the next steps to isolate and resolve the issue.

Regards,

John M.

Intel Customer Support Technician

[JohnM_Intel]

Hello ambi_b,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Regards,

John M.

Intel Customer Support Technician

[JohnM_Intel]

Hello ambi_b,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Regards,

John M.

Intel Customer Support Technician