Intel High définition DSP erreur code 28

[michael33490]

Bonjour

J'ai un LENOVO ideapad 3 

Numéro du produit: 81WB012LFR

Processeur: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz

Je n'ai plus de son

Intel High définition DSP erreur  code 28

Comment faire ?

merci

[RandyT_Intel]

Hello michael33490,

Veuillez noter que je ne peux vous aider qu’en anglais et que j’utilise un outil de traduction web pour traduire cette réponse, il peut donc y avoir des erreurs de traduction. 

 I recommend trying the following troubleshooting step to address the issues you've been experiencing: 

1. Visit your system manufacturer's website and confirm the specifications of your computer.
2. Update the Realtek Audio Driver from the manufacturer's website.
3. Update the Graphics Driver to the latest version. You can check the Original Equipment Manufacturer (OEM) for the latest customized drivers or the Download Center for the latest Intel® generic drivers.
4. Restart the system to apply the changes.
5. Clean install the Operating System using Windows installation media, refer to the Reinstall Windows article from Microsoft. When performing a clean installation of the Operating System, make sure to select the "Delete" partition instead of the "Format" partition.
6. Update the Graphics Driver to the latest version again. You can check the Original Equipment Manufacturer (OEM) for the latest customized drivers or the Download Center for the latest Intel® generic drivers.

Please let me know the results after you've had a chance to try this.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello michael33490,

I wanted to follow up regarding the information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician