Intel I5 14400f random crashes

[Mihaylov]

Hello,

I am using:

- Intel i5 14400f

- Gigabyte B760m motherboard (with the latest bios)

- 2x16gb DDR4 A-data 3200mt/s CL22

- Palit RTX 4060 8gb

- 1tb Kingston NVME

Last few months the PC was lightly used 30-60 min per day and didn't notice any issues. But last week started using it 6-8 hours a day and crashes at least once per day.

Event Viewer says

Even 41 - kernel-power (the system wasn't shutdown properly)

[JedG_Intel]

Hello Mihaylov,

Thank you for posting at Intel Community Forum

For me to properly address this concern, please share the following details:

1.Did you make any recent changes to the system?

2.Is there a specific application that crashes?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

We hope to hear from you soon!

Best regards,

Jed G.

Intel Customer Support Technician

[Mihaylov]

1. No changes, since it was delivered. I was at a job site and spend 1h at most in the office per day. Last month i had to stay at the office to finish the paperwork and noticed the crashes. I remembered the intel i7 and i9 instability issues and updated the bios with an august version from the gigabyte site.  And the PC still crashes(freezing, BSOD and wont wake up from sleep - windows event viewer shows the crashes as event 41)

2. I mostly use Word, Excel, AutoCAD and Media Player Classic. And i can't name any specific app because i need all 4 running for work.

- Installed Cinebench r23, ran for 30 min - no issues.

- Installed FurMark, ran for 40 mins - no issues.

- Had windows test the memory - no problems.

- Used kingston utility to check the drive - no problems found.

And before someone suggest to call our IT. I did, they said - It is windows, it crashes.

Was using a dell workstation before no crashes for years. So i am very annoyed.

[JedG_Intel]

Hello Mihaylov,

Thank you for responding.

It seems that you did not provide the System Support Utility (SSU) report. Please provide this information for me to investigate the root cause of the issue.

In the meantime, since you are seeing frequent crashes you may refer to this link - Troubleshooting Tips for Random System Crashes on an Intel® Boxed Processor

I will be waiting for your response.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Mihaylov,

I wanted to see if you have had the chance to check my request and the information that I shared. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[Mihaylov]

Sorry for the delay,

I was out of the office on a job site. While I was away the computer was not in use, however now everything is working fine. I am guessing some MS Windows update must have fixed whatever was wrong.

I hope there are no future issues, just in case when i use the System Support Utility should I post the scan information here or submit to the customer support site. 

[JedG_Intel]

Hi Mihaylov,

Thank you for updating me. I am glad to hear that the issue you are having has been resolved. I will be closing this inquiry now since the issue is fixed. In case that you encounter any issues in the future, please create a new thread as this thread will now longer be monitored.

Thank you for choosing Intel and have a good one!

Best regards,

Jed G.

Intel Customer Support Technician