Intel NPU Driver Install Error Code 8

[Wininit]

Hello, I am installing the Intel NPU computer driver and it shows error code 8. I have checked another post that mentioned the website address（ https://www.intel.com/content/www/us/en/support/articles/000099083/processors/intel-core-ultraprocessors.htmlerpm_id=18526968_ts1787037935375 ）But my Device Manager did not see Intel (R) AI Boost, there is scan information in SSU.

[Wininit]

[Wininit]

There only a device named'Intel(R)Reserved Device'

[Nikhil_Intel]

Hello Wininit,

I understand that you are encountering Error Code 8 while installing the Intel® NPU driver, and that Intel(R) AI Boost is not visible in Device Manager.

To help resolve this issue, please follow the steps below:

1. Please download the latest NPU driver version 32.0.100.4841. Intel® NPU Driver - Windows*
2. Follow the steps in the installation link: How To Install or Update the Intel® NPU Driver

After completing the steps above, please let us know the outcome.

Thank you for your cooperation. I look forward to your update.

Best regards,

Nikhil

Intel Customer Support Technician

[Wininit]

I read the guide done but i didn't see Intel(R) AI Boost,i can't continue in step 1.

[Nikhil_Intel]

Hello Wininit,

To help me review your system hardware configuration and installed drivers, please generate and share the Intel® System Support Utility (SSU) logs from your system. (Network tab should be unchecked)

You can follow the instructions in the article below:

How to get the Intel® System Support Utility Logs on Windows* https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Once the SSU report is generated, please attach it to your reply email for further analysis.

I look forward to your response.

Best regards,

Nikhil

Intel Customer Support Technician

[Nikhil_Intel]

Hello Wininit,

I hope you are doing well.

I previously requested the Intel® System Support Utility (SSU) logs to assist with further analysis of the reported issue. However, as we have not received a response from you, we will proceed with closing this inquiry for now.

If you still require assistance or have any additional questions, please feel free to submit a new support request, and we will be happy to assist you. Please note that this email thread will no longer be monitored once the case is closed.

Thank you for your time and cooperation.

Best regards,

Nikhil

Intel Customer Support Technician