Intel Painful aftersale service

[YL36]

When I posted this message, I was feeling very desperate. I never expected such poor after-sales service from an industry giant like Intel. I have no way to ensure my rights after purchasing their products. I bought an I9-14900ks three months ago, and it started blue-screening from the first day. The blue screens became more frequent last month, and after having a professional engineer check it, it was concluded that the CPU is faulty. Thus began my difficult journey with Intel’s RMA (Return Merchandise Authorization) service. They have been ghosting me. Here is the timeline:

• 9/8: I submitted a ticket.
• 9/10: I did not receive a reply, so I followed up and informed them that I urgently needed the computer for work. I received a reply asking me to submit SWR/Cross Shipping and contact information, which I promptly provided on the same day. No response received.
• 9/11: I followed up with live chat agent Gabriel Ryan. My email was rejected, so I contacted live chat again and was told my email was recorded incorrectly. It was corrected, and I was told it would take 1-3 days to receive a response.
• 9/16: I still had not received any response. I communicated with live chat agent John Craig, who assured me he would communicate with the team and get back to me within 1-3 days.

Today is 9/20, and I have been ghosted continuously. I no longer know how to ensure my rights. If you do not intend to provide me with a replacement, can you just tell me? Waiting like this is very painful and has affected my life and work. Can someone tell me who I should contact to resolve this issue? I have already tried calling and live chat.

[GeniusRingo]

I have similar case as you, been ghosted for nearly 2 weeks, i guess they laid off all the customer services team.

Anyway, i won't purchase any products from Intel in the future, i will use AMD's processor.