Intel XTU dont restore tuning after reboot

[excavation5]

so my problem is that the Intel XTU dont restore tuning after reboot i also search in this forum i find some information but for better advice i write this post

so this is my system and this is intel xtu settings where i cant enable after booting up

i use the most recent version of Intel xtu

also i use rog strix g16 laptop whit the latest bios update from the official site

BIOS Update for Windows

Version 318

15.05 MB 2023/09/05

my question is what i can do about this problem how can i fix this or the problem is in asus becouse this setting Watchdog i thing is on bios level and my bios not support it

[IsaacQ_Intel]

Hello @excavation5

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

1.      Have you tried by uninstalling the XTU too and reinstalling it again?

2.      Can you please provide us with the SSU report?

Please provide us with the following reports:

SSU: Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

IPDT: Download and run the **Intel® Processor Diagnostic Tool (IPDT)**. Please provide the actual screenshot of the result (whole page) and the log notes. (Click File > View results file (it will open a notepad) > file then save as (by default file name is TESTRESULTS.TXT)).

We need this file to verify the functionality of an Intel® microprocessor. The diagnostic tool checks for brand identification verifies the processor operating frequency, tests specific processor features, and performs a stress test on the processor.

XTU: Download and run the CPU Stress Test (5 minutes) using **Intel® Extreme Tuning Utility (Intel® XTU)**. Kindly provide the screenshot while the test is ongoing (about 3 minutes) and after the test is finished. Please make sure the whole page is seen including the graphs.

We need this file to monitor the performance and the power usage of the CPU.

For more information about troubleshooting for this kind of issues, please refer to the following article:

Unable to Start Intel® XTU Due to Another Performance Tuning Application Running.

Also, try the following:

Some users with an ASUS* motherboard combined with an unlocked processor may be unable to restore profiles settings after reboot. This is because the Intel® Watchdog Timer Driver (Intel® WDT Driver) is not present in Intel® XTU. Intel® WDT Driver is responsible for the automatic Restore tuning after reboot settings. Under Intel® XTU System Information, find Watchdog section and confirm Watchdog Present shows False. False means the Watchdog is not detected within the system, and the Intel® XTU user will have to manually restore settings/profiles after reboot.

 Resolution:

When you’ve found settings that result in successful overclocking and a stable system, you can save the profile in Intel® XTU to have a known working configuration. This can be useful when replicating different tests and for keeping successful tests.

To save a profile:

1. Click the Profiles tab.
2. Click Save.  You will be able to name your profile.

To load a saved profile:

1. Click Profiles tab and select the one you would like to load.
2. Click Show Values button to preload the settings (changed values appear in yellow in Advanced Tuning tab).
3. Click Apply to use those settings.

Lastly, based on the article Common Issues and Resolutions for Intel® Extreme Tuning Utility, check the following information that can be important in your case:

·      Issue: I have Intel Extreme tuning utility installed in my laptop but why I am unable to overclock the processor?

o  Intel® Extreme Tuning Utility can be installed in laptops but it will not work for overclocking purposes. This is because overclocking with Intel® Extreme Tuning Utility only works for processors with K, KF, or X in their processor number.

o  When the tool is installed in your laptop with an unsupported processor, the user can view system information parameters such as processor information and motherboard and BIOS info. However, using the tool to change parameters in your laptop such as core voltage can result in inconclusive and unreliable behavior due to an unsupported processor.

As your CPU is within the supported range, kindly furnish us with all the necessary details beforehand to facilitate its validation by the responsible team.

Thanks for your understanding.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[excavation5]

Hello again thanks for the response and the help i am sure thats my problem is in asus motherboard becouse my laptop is Asus Rog Strix G16 and from the screenshot that i see for Watchdog presents my is false false false so i am sure where is the problem becouse my system is new i have latest bios update and i7-13650HX

[IsaacQ_Intel]

Dear @excavation5,

I appreciate your prompt response.

In my previous communication, I posed a set of inquiries. I kindly request that you perform an uninstall and reinstall of XTU, and subsequently provide the SSU, XTU, and IPDT reports. Furthermore, I have furnished you with a series of troubleshooting steps and shared relevant articles that may assist you in addressing your issue.

I am interested to learn whether you have encountered any difficulties in obtaining the reports or have encountered any challenges while executing the troubleshooting steps.

Nonetheless, we remain committed to assisting you. However, if you have determined that the issue pertains to your motherboard, or in this particular case, your laptop, I would recommend reaching out directly to the OEM, Asus. They are best equipped to offer precise troubleshooting guidance for their products.

Should you still require our assistance, please respond to our queries, furnish the requested reports, and provide an update on the results of the troubleshooting undertaken.

Warm regards,

Isaac Q.

Intel Customer Support Technician

[excavation5]

i think this is everything that is needed check the files everything must be there in the beginning i haved a problem whit SSU installation but i fix it and edit my reply becouse now everything must be correct and done

if there have any problem whit data that i collect or must do some test again tell me i will correct the problems whit data informations

[excavation5]

Do you check the data that i upload

[IsaacQ_Intel]

Dear @excavation5,

We would like to express our gratitude for the information you've shared with us, as it will be invaluable in addressing your concern. We've previously provided you with the definitive solution to your issue; however, we have not yet received feedback on the outcomes or results of the troubleshooting steps you've undertaken based on our provided solution.

To ensure the most effective resolution, we kindly request you to follow the troubleshooting steps outlined in the following articles. It is important that you diligently follow each step as they collectively constitute the appropriate solution for your specific issue. Once you have completed these actions, please share the results with us. We will then proceed to internally assess the matter with our specialized team to determine if any further assistance is required.

To this end, please refer to the following articles:

·      Intel® XTU Profiles Not Loading After Reboot.

·      How to Create, Save, and Load Profiles in the Intel® Extreme Tuning Utility (Intel® XTU).

Warm regards,

Isaac Q.

Intel Customer Support Technician

[excavation5]

Yes this 2 things works and i use them i have profiles and apply them every time after restart. I will post now in Asus forum and see what they will say about Watchdog missing if they cant help will use the metods that you post . Thanks for the help and answering to my all questions

[IsaacQ_Intel]

Dear @excavation5,

We sincerely appreciate your response. It is gratifying to learn that the provided information was of assistance, and we trust that it will prove beneficial to other members within the community. As the issue in the discussion thread has been successfully resolved, we will be closing it. Should you require further information or assistance, please feel free to initiate a new inquiry, as this particular thread will no longer be actively monitored.

With warm regards,

Isaac Q.

Intel Customer Support Technician