Intel i7-10510U

[Samuel974]

Bonjour, j'ai récemment changé la carte Mère de mon ordinateur portable et pour je ne sais quelle raison Le processeur baisse jusqu’à 1,40 gigahertz en jeux et donc j’ai une chute terrible performance, alors que le I7 10510U devrait s’adapter en fonction des performances requises. C’est peut-être un problème de hardware. la pâte thermique refroidit bien j’ai entre 65 et 75 degrés en jeux même à 100 % d’utilisation du processeur, mais n’augmente pas de fréquence

[Jocelyn_Intel]

Hello, @Samuel974  

Thank you for posting on the Intel® communities. I will do my best to assist you here. 

Please test and run these utilities and attach the reports and screenshots to know your processor's health and system configuration, check on the notes: 

Intel® Processor Diagnostic Tool 

Note: Please attach the complete Screenshot or click on "File", select the "View Results File" option, save and attach the report. 

Intel® System Support Utility for Windows. 

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Samuel974]

Bonjour, 

J'ai fais les tests que vous m'avez demander

[Jocelyn_Intel]

Hello, @Samuel974  

Thank you for the reports provided. 

Please be aware that Intel Communities agents only support you in English. I have used a web translation tool to translate this response hence, there may be some inaccurate translation.  

I can that your tests passed and your system BIOS is up to date. Seeing a little lower value regarding the Processor's Base Frequency is a normal mismatch number reported by the Operating System or BIOS.  

The purpose of Intel® PDT is to verify the functionality of an Intel® microprocessor. The diagnostic tool checks for brand identification verifies the processor operating frequency, tests specific processor features, and performs a stress test on the processor.  

Seeing a little lower value regarding the Processor's Base Frequency is a normal mismatch number reported by the Operating System or BIOS. However, if it affects your gaming performance, we suggest you contact your Computer Manufacturer to check the proper BIOS settings and recommended BIOS version to ensure the proper functionality of the system, including the processor.  Check this article for more details: Is It Normal to See a Lower Value for the Processor Base Frequency?

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Jocelyn_Intel]

Hello, @Samuel974  

I hope you are doing great. 

As we have not heard back from you, we will proceed to close this thread now. I hope you could see my last post. 

If you need any further assistance with other matters, please feel free to contact us back and submit a new question as this thread will no longer be monitored.  

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Ivy_Liu]

Due to the laptop is too hot while deal with the normal work, I need to lower core voltage offset & active performance core of CPU i7 10510U with intel ETU tool, but this version 7.6.0.37 could not adjust the value and show grey color

[Ivy_Liu]

My laptop is Dell inspirion 7490