LAN drivers

[tk1107]

1) Problem that is occurring

When I turned off the power on our panel computer equipped with Windows 10, Stays on shutdown screen then blue screen

(CODE: DRIVER POWER STATE FAILURE) occurred.

When I turned the power back on, it started up normally, but when I turned it off again, a blue screen appeared.

I replaced the panel computer and reinstalled the software, which temporarily resolved the issue, but when I turned off the power after work, the blue screen reappeared.

When we asked Microsoft to investigate the dump file generated during the blue screen, the answer was that it was a LAN driver problem, and that the solution was to update the LAN driver.

2) Question

Does the above problem occur on a system with the following configuration?

Also, will updating to the latest publicly available LAN driver 28.2 (.sys

version: 12.18.16.0) solve the problem?

Since this incident occurred at our customer's site (and only at this customer's site), we have no basis for taking any countermeasures.

Microsoft has advised that if the issue is not fixed even after updating, please ask the driver manufacturer to take measures, and we would like to receive more definitive information as soon as possible.

3) System configuration

LAN driver Intel Network Connection Ver. 26.4 (.sys version: 12.18.12.1) LAN controller Intel i211 (The contents may be i210. Due to i211's disc

controller)

                    The Device ID written to the internal memory (iNVM) of I210AT is disguised as I211AT) CPU Intel Celeron G3900TE ChipSet Intel C236 Windows Microsoft Windows 10 IoT Enterprise LTSC 2019 64bit

4) MS's opinion

For reference, we have excerpted Microsoft's answer.

--- Here is an excerpt from Microsoft's answer --- When the Windows OS shuts down, the network adapter is stopped, and the OS waits for the network adapter to be stopped.

We have confirmed that in this case, the process to stop the network adapter was not completed, so it timed out after 5 minutes and a STOP error 0x9f

(DRIVER_POWER_STATE_FAILURE) occurred.

In addition, when we checked the details of the network adapter stop processing, we confirmed that a large number of network packets were being processed on Intel(R) I211 Gigabit Network Connection #2.

Therefore, at this point, it is unclear why the problem does not occur on other devices, but at least from the dump file you provided, this problem is caused by processing on the NIC driver side of Intel(R) I211 Gigabit Network Connection #2. We believe that this is an event that occurred.

There are many similar cases within our company, but in all cases, the problem was resolved by updating the NIC driver or by investigating the NIC driver manufacturer.

[Irwan_Intel]

Hi tk1107,

Thank you for the posting in Intel Ethernet Community.

Thank you for sharing the details regarding the recurring issue with the panel computer running Windows 10. I appreciate your thorough explanation of the problem and the insights provided by Microsoft.

We cannot guarantee that this will resolve your problem, but installing the latest driver will likely address some bugs, enhance stability, and improve compatibility. We recommend proceeding with a clean driver installation and updating to version 28.2.

You may refer to the steps in the link below:

https://www.intel.com/content/www/us/en/support/articles/000058304/ethernet-products.html

Release notes and drivers in the link below: https://www.intel.com/content/www/us/en/products/sku/64404/intel-ethernet-controller-i211at/downloads.html

Please let me know if you have further questions or concerns.

Regards,

Irwan_Intel

[Irwan_Intel]

Hi tk1107,

I'm checking in to see if you have had a chance to review the previous post.

Please let me know if you have further questions or concerns.

Regards,

Irwan_Intel

[tk1107]

 Dear Irwan,

 Thank you for your quick answer.

 BTW, what kinds of items was the final version changed or added?

 Best regards.

 Tasuku Kashihira.

[Irwan_Intel]

Hi tk1107,

Please refer to the release notes below for additional information.

https://www.intel.com/content/www/us/en/content-details/787029/intel-ethernet-controller-products-release-notes.html?DocID=787029

Regards,

Irwan_Intel

[Irwan_Intel]

Hi tk1107,

I wanted to check in quickly to see if you have any more questions or concerns. Please don't hesitate to reach out if you do.

Regards,

Irwan_Intel

[Irwan_Intel]

Hi tk1107,

Kindly note that as we have not received any response from our previous follow-ups, we will be closing this request.

If you have any more questions in the future, please don't hesitate to post a new question, as this thread will no longer be monitored.

Regards,

Irwan_Intel