Lack of Response on RMA Request and CPU Issues with 14th Gen Raptor Lake

[davidpc91]

Hello Intel Support Team,

I'm writing to express my extreme frustration and disappointment with the lack of communication regarding my RMA ticket, which I submitted on July 20th. It's been four days without any acknowledgment or response, and the issues I'm facing with my 14th Gen Raptor Lake CPU are devastating my work and content creation efforts.

Critical Issues Encountered:

1. Severe CPU Voltage Problems:

   • The default BIOS settings caused my CPU to run at a dangerous 1.6V.
   • Manual adjustment to 1.4V hasn't alleviated the severe performance degradation and frequent crashes.

2. Significant Performance Degradation:

   • Despite adjusting the voltage, my CPU's performance has degraded drastically.
   • I'm experiencing constant instability and frequent crashes during routine tasks and gaming sessions.

3. Frequent Blue Screens of Death (BSOD):

   • Since submitting the RMA ticket on July 20th, I've encountered over 120 BSODs.
   • These crashes have rendered my system unusable for extended periods.

4. Confirmed Microcode Algorithm Error:

   • There's a known microcode algorithm error causing the degradation and instability.
   • This issue is well-documented and confirmed by multiple sources and users experiencing similar problems.

System Specifications:

• CPU: Intel i9-14900k Raptor Lake
• RAM: 64GB DDR5
• GPU: 4090 24GB DDR6
• BIOS: Updated to the latest version

Devastating Impact:

• Work Disruption:
  • I work remotely from home, and the constant BSODs have severely impacted my ability to work effectively.
  • My productivity has plummeted, and I've missed critical deadlines due to system instability.
• Content Creation Delays:
  • As a content creator, the instability has delayed my projects and disrupted my workflow.
  • My content creation efforts are at a standstill, affecting my audience engagement and growth.

Lack of Communication:

• Despite submitting the RMA ticket on July 20th, there's been no acknowledgment or response in almost 5 days. The only responses I've been given were asking for my CPU details like batch number and serial. The other was a guide to follow that I already did before I even opened the ticket. 
• Multiple follow-up attempts have gone unanswered, leaving me without any guidance or support.

Immediate Request:

• Immediate acknowledgment and action on my RMA request.
• Detailed guidance on resolving the severe CPU issues, including potential fixes or replacement options.
• A clear timeline for the RMA process and next steps to ensure a swift resolution.

This situation is beyond inconvenient; it's catastrophic for my professional and creative work. I've been a loyal Intel customer for years, and this experience is profoundly disappointing. I urgently need your assistance to resolve these issues and restore my system’s stability.

Thank you for your immediate attention to this matter. I look forward to a prompt and effective resolution.

Best regards,

David

Support Request # 06291968

[NormanS_Intel]

Hello davidpc91,

Thank you for reaching out and sharing your concerns. I sincerely apologize for the lack of communication regarding your RMA ticket submitted on July 20th. I understand how critical this situation is for your professional and creative work, and I deeply regret the inconvenience and frustration it has caused.

Please rest assured that we will take immediate action to resolve the issues. Our team is committed to restoring your system's stability as quickly as possible. I appreciate your loyalty as an Intel customer and your patience during this time. I will inform the team handling your case so they can contact you as soon as possible, and I will take note of the feedback you provided.

I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored. 

Best regards,

Norman S.

Intel Customer Support Engineer