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16847 Discussions

Master Key Expired

SDemi
Beginner
‎07-14-2017 02:14 AM
2,371 Views

Hello!

Back in September 2016 I have bought an ASUS ROG laptop and with it, I have received a code from intel entitling me to 12 free games and creative apps. However, now I can't seem to be able to enter the code, simply because I keep getting an error message saying that the "Master Key has expired".

Has anyone had this issue before and were you able to solve it?

Many thanks

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idata
Employee
‎07-14-2017 06:39 AM
1,155 Views

Hello Allure643,

 

 

Thank you for contacting the Intel community.

 

 

In this case, for you to get assistance related to the Master key you will need to contact support, you can submit your request here:

 

https://www.intel.com/content/www/us/en/support/contact-support.html# @2 https://www.intel.com/content/www/us/en/support/contact-support.html# @2

 

 

 

Regards,

 

 

 

Ivan U.

 

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SDemi
Beginner
‎07-14-2017 11:10 AM
1,155 Views

Thank you for your reply. One question, though: Under which section should I submit my request from your link?

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idata
Employee
‎07-14-2017 11:18 AM
1,155 Views
In response to SDemi

You can use processors.

 

 

 

Ivan U.
In response to SDemi
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Community support is provided Monday to Friday. Other contact methods are available here.

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