Memory compatibility issues Intel Xeon 8268 CPU

[KS95]

Hi all,

I've a question regarding the memory compatibility of the Intel Xeon Platinum 8268 CPU.

We have about 200 HPE DL380 Gen10 servers with this CPU. Some of them are configured with different memory modules due to delivery problems.

Some of these servers have following memory configuration:

15x Samsung 64GB 2Rx4 PC4-2933Y-R Smart memory

1x SK Hynix 64GB 2Rx4 PC4-3200AA-R Smart memory

I believe that the SK Hynix 3200 module is only supported at the Xeon 83xx or higher family.

We have issues with updating the firmware on servers with such configuration, firmware update crashes with a memory configuration error. 

When we run exactly the same update on a Gen10 server with only samsung 2933 modules, no problems occur. 

When we run the update at a Gen10 server with a mixed memory configuration as shown above, we have serious issues (motherboard needs to be replaced to fix this issue).

Can someone confirm to me that the SK Hynix 3200 modules are not supported on the Xeon 82xx family?

Thank you in advance.

Best regards,

KS95

[IntelSupport]

Hello KS95,

Thank you for contacting us. At the moment, we are actively working towards finding an appropriate resolution for your issue, and we will provide you with an update as soon as we can. We kindly request your cooperation during this time.

Best regards,

Vijay N

Intel Customer Support.

[IntelSupport · Accepted solution]

Hello KS95,

Greetings for the day!

This is regarding the case you have with us with the following details.

Case Number: 05993863

Product: Intel® Xeon® Platinum 8268 Processor

Problem: Regarding the memory compatibility of the Intel Xeon Platinum 8268 CPU.

The Intel Xeon Platinum 8268 supports a maximum memory speed of 2933 MHz, while the Intel® Xeon® Platinum 8380 Processor supports a maximum memory speed of 3200 MHz.

The SK Hynix 64GB 2Rx4 PC4-3200AA-R Smart memory is not compatible with the Intel Xeon Platinum 8268 because this processor supports memory speeds of up to 2933 MHz. However, the Samsung 64GB 2Rx4 PC4-2933Y-R Smart memory is fully compatible with the Intel Xeon Platinum 8268.

For more detailed specifications of these processors, please refer to the attached links:

https://www.intel.com/content/www/us/en/products/sku/192481/intel-xeon-platinum-8268-processor-35-75m-cache-2-90-ghz/specifications.html?wapkw=Intel%20Xeon%20Platinum%208268

https://www.intel.com/content/www/us/en/products/sku/212287/intel-xeon-platinum-8380-processor-60m-cache-2-30-ghz/specifications.html

Please feel free to reach out to us if you require any further assistance or have additional questions. We appreciate your continued use of Intel products and services.

Best regards,

Vijay N

Intel Customer Support

[IntelSupport]

Hello KS95,

Greetings for the day!

This is regarding the case you have with us with the following details.

Case Number: 05993863

Product: Intel® Xeon® Platinum 8268 Processor

Problem: Regarding the memory compatibility of the Intel Xeon Platinum 8268 CPU.

I am sending a follow up if you have any questions from the previous post. If so, please let us know.

Please feel free to reach out to us if you require any further assistance or have additional questions. We appreciate your continued use of Intel products and services.

Best regards,

Vijay N

Intel Customer Support

[IntelSupport]

Hello KS95,

Greetings for the day!

This is regarding the case you have with us with the following details.

Case Number: 05993863

Product: Intel® Xeon® Platinum 8268 Processor

Problem: Regarding the memory compatibility of the Intel Xeon Platinum 8268 CPU.

We have not received a reply from you, and as such, we will be closing your case.

If you want to continue support, please reply to this email and we will reopen your case or create a new one so that we can continue to support you.

Please feel free to reach out to us if you require any further assistance or have additional questions. We appreciate your continued use of Intel products and services.

Best regards,

Vijay N

Intel Customer Support